Customer Service Agent
Motor Industry Bargaining Council Reference NumberCSA/ Kimberley March 2025 DescriptionDuties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of support).Handles all general and specific telephonic contact.Assist walk-in clientsConducts preliminary investigations.Liaises with relevant parties to resolve complaints.Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.Manage office petty cash, stationery and office consumablesSupervise the temporary staffCompile and submit attendance register and time sheetAssist Designated Agent with admin workEnsures…