Umalusi Receptionist Vacancy in Pretoria: Grade 12 Required
Umalusi Receptionist Vacancy in Pretoria: Grade 12 Required
Umalusi is inviting suitably qualified candidates to apply for a Receptionist vacancy in Pretoria, Gauteng. This is a permanent position within the Public Relations and Communications department and offers an opportunity for candidates with a Grade 12 or equivalent NQF Level 4 qualification to join the organisation.
The successful candidate will provide professional reception and front-office support, assist visitors and stakeholders, answer telephone calls and perform general administrative duties.
Applications for the Umalusi Receptionist Vacancy 2026 close on 02 September 2026 at 16:00.
Umalusi Receptionist Vacancy Overview
Employer: Umalusi
Position: Receptionist
Reference Number: UM-113
Department: Public Relations and Communications (PR&Comms)
Location: Pretoria, Gauteng
Job Type: Permanent
Number of Positions: 1
Salary: Market Related
Closing Date: 02 September 2026 at 16:00
About Umalusi
Umalusi is the Council for Quality Assurance in General and Further Education and Training.
The organisation is a statutory Quality Council responsible for quality assuring education and training provision within South Africa’s General and Further Education and Training sectors.
The Receptionist will play an important role in creating a professional first impression for visitors, callers and stakeholders who interact with Umalusi.
Minimum Requirements
Applicants must have one of the following qualifications:
- National Certificate (Vocational)
- National Senior Certificate
- Senior Certificate
- An equivalent qualification at NQF Level 4
Candidates who meet the minimum educational requirement are encouraged to consider applying if they also possess the required communication, computer and customer-service skills.
Required Skills and Knowledge
Applicants should have:
- Strong computer skills
- Good telephone etiquette
- Knowledge of Batho Pele principles
- Knowledge of basic office management practices
- Ability to operate and manage a telephone or calling system
- Experience working on a switchboard
- Good communication and interpersonal skills
- Knowledge of the education and training environment
- Understanding of NQF levels
Experience That Will Be an Advantage
Although the minimum requirement is an NQF Level 4 qualification, the following will be advantageous:
- At least one year of relevant experience as a receptionist
- Experience as a call centre agent
- Customer service experience
- A customer service or call centre-related qualification
Applicants without the advantageous experience should still consider applying if they meet the main requirements listed in the vacancy.
Key Duties and Responsibilities
The successful candidate will be responsible for providing reception and administrative support to Umalusi.
Main duties will include:
- Answering incoming telephone calls
- Screening and transferring calls to the correct unit or employee
- Taking and relaying telephone messages
- Providing information to callers
- Resolving telephone enquiries where possible
- Assisting members of the public and stakeholders with enquiries
- Receiving walk-in visitors and clients
- Confirming the purpose of visitors’ appointments
- Contacting relevant employees to receive visitors
- Receiving mail and parcels
- Signing for deliveries where required
- Liaising with the Records Unit regarding parcels
- Informing relevant employees when parcels are ready for collection
- Preparing weekly reports
- Assisting the Housekeeper with printing meeting schedules
- Ensuring that the reception area remains clean and tidy
- Providing additional support to the Public Relations and Communications unit when required
Who Should Apply?
This Umalusi Receptionist position may be suitable for candidates who enjoy working with people and are comfortable communicating professionally with visitors, members of the public and stakeholders.
Candidates should be friendly, organised and able to remain professional when dealing with high volumes of telephone calls or enquiries.
Previous receptionist, switchboard, customer service or call centre experience may strengthen an application.
How to Apply for the Umalusi Receptionist Vacancy
Applications must be submitted online through the official Umalusi recruitment platform.
Applicants should visit the Umalusi careers section or access the online recruitment portal and search for:
Receptionist: Reference Number UM-113
Applicants must complete the online application process and upload their CV.
Important Application Information
Candidates must attach their CV when submitting the application.
Supporting documents should not be attached unless specifically requested.
Failure to attach the required CV may result in the application being disqualified.
Applicants are encouraged to submit their applications before the closing date rather than waiting until the final day.
Employment Equity
Umalusi is an equal opportunity and affirmative action employer.
Appointments will be made in accordance with the organisation’s Employment Equity Plan to promote representativity.
According to the vacancy advertisement, Coloured, Indian and White males or females as well as people living with disabilities are encouraged to apply.
Correspondence will generally be limited to shortlisted candidates.
Umalusi also reserves the right not to make an appointment.
Closing Date
Applications close on:
02 September 2026 at 16:00
Applicants should ensure that their applications are successfully submitted before the deadline.
Enquiries
For enquiries regarding the vacancy, contact:
Human Capital Management (HCM)
Telephone: (012) 030 0775/36
