AVBOB Clerk Vacancies: 3 Temporary Posts Available in Centurion
AVBOB Clerk Vacancies: 3 Temporary Posts Available in Centurion
AVBOB is looking for suitable candidates to fill three temporary Clerk vacancies in Centurion, Gauteng. The positions are based within the Credit and Operations Department and will form part of the organisation’s Financial Services Call Centre team.
This opportunity is ideal for candidates who have Grade 12, 140 long-term FAIS credits and at least one to two years of experience in the life insurance industry.
Applicants with experience in customer service, insurance policy maintenance and call centre operations are encouraged to consider applying.
AVBOB Clerk Vacancy Details
Company: AVBOB
Job Title: Clerk
Reference Number: 446TEMP04
Department: Credit and Operations
Industry: Insurance
Employment Type: Temporary
Number of Positions: 3
Location: Centurion, Gauteng
Salary: Market related
Advert Date: 21 August 2026
About the AVBOB Clerk Positions
AVBOB is seeking customer-focused and self-reliant individuals to join its Call Centre team.
Successful candidates will be responsible for assisting clients with policy enquiries, applications, claims, payment queries and various policy maintenance requests.
The role requires applicants who can communicate professionally with customers while accurately handling confidential insurance information.
Candidates should also be comfortable working independently and following AVBOB’s internal compliance and security procedures.
Key Responsibilities
The successful candidates will be responsible for duties that include:
- Receiving and handling telephone policy enquiries.
- Assisting clients with general policy information.
- Following up on outstanding requirements for new insurance applications.
- Providing claim enquiry numbers to AVBOB branches.
- Following up on outstanding documentation relating to unpaid claims.
- Referring potential customer leads to the Direct Marketing Department.
- Providing feedback regarding outstanding accounts and refunds.
- Following up on unpaid premiums.
- Assisting with defaulted payments and incorrect deductions.
- Adding qualifying lives to existing policies.
- Adding children to existing child benefits where permitted.
- Removing lives or children from applicable policies.
- Sending duplicate policy documents to clients.
- Providing policy values to clients or authorised brokers.
- Recording client consent on the relevant AVBOB system.
- Providing policy information in accordance with internal security procedures.
- Assisting with paid-up policy requests.
- Processing inflation-related policy changes.
- Assisting with policy reinstatements.
- Processing cessions where applicable.
- Handling stop-payment requests.
- Assisting with approved payment-method changes and policy maintenance requests.
Certain policy changes may only be processed once security questions, client consent and relevant accreditation requirements have been satisfied.
Minimum Requirements
Applicants should meet the following minimum requirements:
- Grade 12 / Matric.
- 140 long-term FAIS credits.
- At least 1 to 2 years of experience in the life insurance industry.
- Previous experience in a client service or policy maintenance environment.
- Ability to work independently.
- Ability to take initiative and accept responsibility.
- Good analytical skills.
- Strong communication skills.
- Good interpersonal skills.
- Customer-focused attitude.
An RE5 qualification will be advantageous.
FAIS Requirements
Because the role involves assisting clients with insurance-related policy information and certain policy changes, relevant FAIS requirements apply.
Call Centre employees performing these functions may be required to be Category B FAIS accredited.
Where an employee has not yet obtained the required accreditation, AVBOB may require the employee to work under the appropriate supervision of an accredited individual in line with compliance requirements.
Skills and Competencies
Candidates should demonstrate:
- Excellent customer service skills.
- Strong telephone communication skills.
- Attention to detail.
- Ability to handle confidential customer information.
- Good problem-solving skills.
- Ability to work under pressure.
- Strong organisational skills.
- Ability to work both independently and as part of a team.
- Professional communication and interpersonal skills.
Who Should Apply?
These AVBOB Clerk vacancies may be suitable for candidates with previous experience in:
- Life insurance.
- Financial services.
- Call centres.
- Customer service.
- Insurance administration.
- Policy maintenance.
- Claims administration.
- Client relationship management.
Candidates with relevant FAIS credits and insurance experience may have a strong advantage.
How to Apply for AVBOB Clerk Vacancies
Interested applicants should submit their applications through the official AVBOB recruitment platform.
When searching for the vacancy, use:
Reference Number: 446TEMP04
Before submitting your application, make sure that your CV clearly reflects your:
- Grade 12 qualification.
- FAIS credits.
- Life insurance experience.
- Customer service experience.
- Policy administration experience.
- RE5 qualification, where applicable.
Applicants should ensure that all information submitted as part of their application is accurate and up to date.
Important Application Advice
Applicants are encouraged to apply as soon as possible and regularly check the official AVBOB careers portal for the latest vacancy status.
Never pay anyone who promises to secure an AVBOB job on your behalf. Legitimate recruitment processes should always be completed through the employer’s official recruitment channels.
Why Consider Working at AVBOB?
AVBOB is a well-established South African organisation operating in the insurance and funeral services sector.
The company provides opportunities for employees to gain practical experience in areas such as customer service, insurance administration, financial services and policy management.
For applicants hoping to strengthen their experience in the life insurance industry, this Clerk position could provide useful exposure to a professional call centre and financial services environment.
