About Premier
In 2024, Premier South Africa commemorates 200 years of operations, celebrating two centuries of establishing itself as a trusted producer of dependable staple food brands since the company’s founding in 1824. A major milestone in the company’s history occurred in 2011, when Brait acquired a controlling stake in the business. This acquisition marked the beginning of a strategic transformation that allowed Premier to expand beyond its traditional staple food market and strengthen its position within the fast-moving consumer goods (FMCG) industry.

Today, Premier stands as one of the leading companies in the regional food manufacturing sector, generating an annual turnover of approximately R18.6 billion while employing more than 8,600 people across its operations. The company manages an extensive production network that includes 13 bakeries, 7 wheat mills, 3 maize mills, and multiple manufacturing facilities producing a wide variety of products such as biscuits, pasta, animal feed, and mageu. These products are distributed through 28 depots operating across South Africa, Eswatini, Mozambique, and Lesotho, highlighting Premier’s strong regional presence, large-scale operations, and continued growth within the FMCG market.

About the Premier Job as Call Centre Agent 2026
Premier is on the lookout for applicants who would like to obtain an employment topportunity as a professional Call Centre Agent based in the Sales department. The Premier Call Centre Agent position plays an essential role in managing inbound customer communications and delivering effective customer support services. The successful candidate will be responsible for receiving incoming calls, responding to customer inquiries, and resolving complaints in a professional and timely manner. The role requires strong communication skills, problem-solving abilities, and the capability to maintain positive customer relationships while ensuring a high standard of service delivery.

In addition to handling customer concerns, the Call Centre Agent will also engage with both existing and potential customers within the formal and informal trade sectors through telephone communication to promote products and secure sales orders. The position involves maintaining accurate customer records, addressing service-related issues, and ensuring customer satisfaction throughout all interactions. Candidates are expected to work efficiently in a fast-paced environment while demonstrating professionalism, teamwork, and a customer-focused approach at all times.

You will be required to perform the duties below:

• Maintain professional relationships with customers while delivering excellent customer service and achieving first-call resolution through effective soft skills, telephone etiquette, email etiquette, business writing, and bulk buying sales support
• Assist other departments with order specifications, additional customer needs, and special requirements when necessary
• Capture and record information accurately from various sources into the relevant systems on a daily basis
• Adhere to operating guidelines and standard procedures to achieve high standards of quality, accuracy, and professional behavior during all customer interactions
• Perform daily order schedule maintenance functions, including removing customer sales order holds and obtaining official authorization numbers from buying groups
• Participate in cross-training across different departmental areas, including HPC, Milling, and free stock order processes
• Verify customer orders accurately by performing order entry and cross-checking all information against customer requests
• Collaborate effectively with team members to ensure the order processing function operates efficiently and smoothly
• Answer all incoming calls within the allocated timeframe in accordance with standard operating procedures.

For application purposes, please kindly take note of the Premier Job as Call Centre Agent 2026’s Reference Number: PRE260512-5.

General Responsibilities as Call Centre Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries regarding products, services, orders, and account information
• Resolve customer complaints and escalate complex issues when necessary
• Capture customer information and update records accurately within company systems
• Process orders, cancellations, returns, and service requests efficiently
• Maintain a high level of customer satisfaction through effective communication and problem-solving
• Follow company procedures, scripts, and call centre protocols during customer interactions
• Meet daily, weekly, and monthly performance targets and service standards
• Conduct follow-up calls to confirm customer satisfaction and issue resolution
• Promote company products or services when required through telesales or customer engagement activities
• Collaborate with internal departments to address customer concerns and operational issues
• Prepare and maintain accurate reports, call logs, and administrative documentation
• Handle confidential customer information responsibly and in accordance with company policies
• Monitor and track customer requests to ensure timely resolution
• Demonstrate professionalism, patience, and empathy during all customer interactions.

Eligibility Criteria
Start by carefully reviewing the eligibility requirements for the Premier Call Centre Agent position to gain a clear understanding of what is expected from applicants. These requirements are intended to help candidates assess whether the opportunity matches their qualifications, skills, and long-term career aspirations. Take sufficient time to read through the complete list of qualifications and criteria provided below, and ensure that all necessary requirements are fully met before applying. Confirming eligibility from the beginning can help prevent complications during the recruitment process while also improving the likelihood of being successfully considered for the opportunity.

The Premier Job as Call Centre Agent Eligibility Criteria are as follows:

1. Basic Qualifications

• Obtain a Matric Certificate, with a relevant sales qualification considered advantageous.
• Demonstrate basic knowledge of call centre standard operating procedures (SOPs).
• Demonstrate an understanding of FMCG manufacturing processes and basic GP 2010 principles as an added advantage.
• Communicate effectively in writing while demonstrating strong problem-solving and numerical abilities.
• Demonstrate organizational understanding and proactive thinking skills.
• Gain at least one to two years of experience working directly with customers.
• Obtain one to two years of work experience within an FMCG environment as an added advantage.
• Gain one to two years of exposure to a Call Centre or Telesales environment.
• Demonstrate one to two years of experience working with Microsoft Excel.

2. Work Skills and Competencies

• Demonstrate assertiveness in handling tasks and workplace responsibilities
• Communicate effectively through both written and verbal communication skills
• Apply strong numerical abilities when performing daily duties
• Resolve workplace challenges through effective problem-solving skills
• Demonstrate knowledge of PAYE, UIF, and the Labour Relations Act
• Work collaboratively and effectively within a team environment
• Take accountability for assigned tasks and responsibilities
• Demonstrate a strong sense of urgency while remaining results-oriented
• Show respect and professionalism in all workplace interactions
• Demonstrate strong computer literacy skills with the ability to process tasks efficiently and accurately
• Commit to working a six-day work week when required
• Remain available to work weekends, public holidays, and after-hours shifts as needed.

Application Instructions
Apply online: Premier Job as Call Centre Agent 2026.

Kindly follow the application instructions below:

1. Use Google Chrome as the preferred browser when accessing the official website
2. Create an account on the application portal to complete and manage the registration process
3. Keep login credentials secure and avoid sharing sensitive information, particularly passwords, with others
4. Register through Google, Facebook, or LinkedIn for a faster alternative to manually creating a new account
5. Review all application details carefully before submission, as the selection committee will evaluate the information provided while maintaining confidentiality in line with the agreement
6. Consent to the use of personal information for registration and evaluation purposes upon submitting the application
7. Submit applications only through the official website link to remain eligible for consideration
8. Avoid submitting applications through alternative methods such as hand delivery or fax, as these submissions will not be accepted or reviewed.

Closing Date
Applications for the Premier Job as Call Centre Agent must be submitted before the closing date on 22 May 2026.

Submit applications as early as possible to secure consideration and avoid last-minute complications such as technical difficulties or missing documentation. Applying in advance can help ensure a smoother and less stressful application process.

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