Menzies Aviation invites suitably qualified applicants to apply for Cargo Agent, Customer Services Agent, Counter Agent and Cargo Controller vacancies (4 positions) in Johannesburg. The closing date for all four vacancies is 23 September 2026. These are permanent, hourly-paid positions within the Menzies Aviation cargo operation.

If you have Matric and are interested in working in the aviation, airport, logistics, cargo or customer service industry, these vacancies may be worth exploring. The available positions cover different types of work, from physically handling freight to assisting customers, processing documents and controlling cargo information.

The jobs are based within the Menzies Aviation cargo operation at O.R. Tambo International Airport in Johannesburg. Applicants should carefully check the requirements for each position because the duties and skills needed are different.

Menzies Aviation Vacancies 2026

Menzies Aviation works in airport services and cargo operations. Its cargo teams help with the movement and handling of goods that need to reach their destinations safely and on time.

The current vacancies provide opportunities for people with different interests and skills.

Available Positions

• Cargo Agent – Reference: JNB-CA-1094
• Customer Services Agent – Reference: JNB-CSA-1096
• Counter Agent – Reference: JNB-CCA-1097
• Cargo Controller – Reference: JNB-CC-1095

All four positions are advertised as permanent, hourly-paid jobs.

Closing date for all positions: 23 September 2026

1. Cargo Agent – JNB-CA-1094

The Cargo Agent position is a hands-on role within the cargo operation.

The successful applicant will help with the movement, storage and handling of freight. The job can involve physical work and requires employees to follow safety procedures when working with cargo and equipment.

Cargo Agent Duties

The responsibilities include:

• Loading and offloading freight manually or using equipment.
• Following cargo handling procedures.
• Following forklift procedures where applicable.
• Moving freight between departments and suppliers.
• Placing freight in the correct storage areas.
• Retrieving freight from storage.
• Recording storage locations correctly.
• Checking machinery and reporting defects.
• Reporting shortages or equipment problems.
• Conducting inventory checks.
• Checking consignments against customer information.
• Maintaining a clean working area.
• Following health and safety procedures.
• Following security requirements.
• Following company policies and procedures.
• Working shifts when required.

The Cargo Agent needs to pay attention when handling freight because cargo must be moved and stored correctly.

Cargo Agent Requirements

Applicants should have:

• Matric or an equivalent qualification.
• Good English communication skills.
• Good organisational skills.
• Good time-management skills.

Knowledge or experience in cargo operations can be an advantage.

A valid forklift licence can also be an advantage for applicants applying for this type of cargo position.

2. Customer Services Agent – JNB-CSA-1096

The Customer Services Agent position is more focused on customer service, administration and cargo-related information.

The successful applicant will assist customers who come to the cargo operation to collect documents or freight. The role also involves handling communication and capturing information correctly.

Customer Services Agent Duties

The job can include:

• Assisting customers with enquiries.
• Assisting customers collecting documents.
• Assisting customers collecting freight.
• Answering telephone calls.
• Responding to emails.
• Capturing information on computer systems.
• Checking documents.
• Maintaining filing systems.
• Providing administrative support.
• Supporting cargo coordination activities.
• Making sure information is captured accurately.

This role requires someone who can communicate clearly and remain organised while dealing with different tasks.

Customer Services Agent Requirements

Applicants should have:

• Matric or equivalent.
• A good command of English.
• Good computer literacy.
• Strong data-entry skills.
• Good administrative writing skills.
• Good attention to detail.
• Good organisational skills.
• Good multitasking skills.

Knowledge of cargo operations will be an advantage.

People applying for this position should be comfortable working with computers, documents, customers and other members of the cargo team.

3. Counter Agent – JNB-CCA-1097

The Counter Agent position involves working with import documentation, customer communication and payments.

The successful applicant will need to process documents correctly and follow the relevant regulations and company procedures.

Counter Agent Responsibilities

The duties include:

• Processing import documentation.
• Following applicable regulations and procedures.
• Responding to customer communications.
• Capturing cargo documentation accurately.
• Providing customer service.
• Ensuring payments are received where applicable.
• Supporting the cargo operation with administrative duties.

Accuracy is important because the position involves handling cargo documentation and information.

Counter Agent Requirements

Applicants should have:

• Matric or Grade 12.
• A background in Finance.
• Good English communication skills.
• Good general communication skills.
• Good organisational skills.
• Good time-management skills.

Knowledge of cargo operations is an advantage.

Applicants interested in this role should make sure they understand the requirements before applying, particularly the Finance background requirement.

4. Cargo Controller – JNB-CC-1095

The Cargo Controller position focuses on cargo documentation, information, auditing and the control of import and export cargo.

This position requires good attention to detail because the successful applicant will work with important cargo information and documentation.

Cargo Controller Duties

Responsibilities include:

• Processing import and export documentation.
• Capturing information accurately.
• Auditing consignments.
• Checking cargo information.
• Ensuring freight complies with customer information.
• Supporting the processing of freight and mail.
• Following applicable requirements and procedures.
• Supporting cargo control activities.

The role requires someone who understands how cargo operations work and can manage information accurately.

Cargo Controller Requirements

Applicants should have:

• Matric or equivalent.
• Excellent knowledge of cargo operations.
• An understanding of export principles and procedures.
• Good communication skills.
• Good organisational skills.
• Good time-management skills.
• Strong attention to detail.
• A good command of English.

This role may be particularly suitable for someone who already understands cargo operations and wants to work in an airport environment.

Which Menzies Aviation Job Could Suit You?

The four positions have different responsibilities, so applicants should apply for a role that matches their experience and skills.

If you prefer practical and physical work, the Cargo Agent position may be the one to investigate.

If you enjoy working with customers, computers, emails and administrative tasks, you can look at the Customer Services Agent vacancy.

Applicants with a Finance background may want to consider the Counter Agent position.

People with cargo operations knowledge and an understanding of export procedures may be interested in the Cargo Controller role.

It is important to remember that each position has its own requirements. Meeting the Matric requirement does not automatically mean you meet all the requirements for every vacancy.

Working at Menzies Aviation

Menzies Aviation operates in the airport services industry, including cargo operations.

Working in this environment can expose employees to different parts of airport and logistics operations. Depending on the position, employees may work with customers, freight, cargo documentation, computer systems, suppliers and other airport-related teams.

Menzies also highlights training and development opportunities for employees, including on-the-job learning and development during their careers.

Important Skills for These Jobs

Although the four positions are different, several skills are useful across the vacancies.

These include:

• Good communication.
• Time management.
• Organisation.
• Attention to detail.
• Teamwork.
• Computer skills.
• Customer service.
• Ability to follow procedures.
• Ability to work under pressure.
• Good English communication.

Applicants should also be prepared to follow health, safety, security and company procedures.

Important Application Details

All four Menzies Aviation vacancies have the same closing date:

23 September 2026

Applicants should make sure they use the correct reference number when applying. Using the wrong reference number could make it harder for the recruitment team to identify the position you are applying for.

Vacancy Reference Numbers

Cargo Agent: JNB-CA-1094

Customer Services Agent: JNB-CSA-1096

Counter Agent: JNB-CCA-1097

Cargo Controller: JNB-CC-1095

Who Should Apply?

These vacancies may be suitable for job seekers interested in:

• Airport jobs.
• Aviation careers.
• Cargo operations.
• Logistics.
• Customer service.
• Administration.
• Import and export operations.
• Freight handling.
• Cargo documentation.

Applicants should read the requirements for their preferred position carefully before sending their application.

Having the required qualification is only one part of the application. Some positions also require specific knowledge or experience, such as cargo operations, Finance, computer skills or export procedures.

How to Apply for Menzies Aviation Jobs

Applicants interested in the Menzies Aviation vacancies should send their application to:

jnbapplications.hr@menziesaviation.com

Make sure you use the correct vacancy reference number in the email subject line.

For example, if you are applying for the Cargo Agent position, use:

JNB-CA-1094

For the Customer Services Agent position, use:

JNB-CSA-1096

For the Counter Agent position, use:

JNB-CCA-1097

For the Cargo Controller position, use:

JNB-CC-1095

Closing Date

23 September 2026

Job seekers interested in these Menzies Aviation opportunities should submit their applications before the closing date and make sure they apply for a position that matches their qualifications, experience and skills.

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