Incredible Connection Cellular Consultant
Job Description
Purpose of the Role
To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability
Key Outputs
Maximise the profitability of the Business Unit by achieving individual contracts targets.
Promote contract products to customers in order to maximise the value and profitability of the Business Unit
Action the contracts applications process in line with required process
Deal with customers in a customer centric manner
Effective self-management and teamwork
Minimum Requirements
Matric
1 – 2 years working experience in the retail industry
Contracts Services product knowledge
Risk management
MS Office Proficiency
Written and verbal communication skills
Interpersonal skills
Skills & Knowledge
Management Information Systems
SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
Credit Services Sales Acumen
In-depth knowledge of IC Polices, Practices, Processes and Procedures
IC Business Operating Model
Expressed and implied ethical responsibilities
Team work
Customer Service orientated
Attention to detail
Telephone etiquette
Target driven
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