Client Service Officer: UIF Operations Vacancy at Department of Employment and Labour
The Department of Employment and Labour is inviting applications for the position of Client Service Officer: UIF Operations at the Ulundi Labour Centre in KwaZulu-Natal. This opportunity is suitable for applicants with Grade 12, and no previous work experience is required.
This role is ideal for candidates who are passionate about public service, customer care and helping members of the public access Unemployment Insurance Fund services.
Job Details
Position: Client Service Officer: UIF Operations
Department: Department of Employment and Labour
Reference Number: HR4/4/4/13
Centre: Ulundi Labour Centre
Salary: R280 278 per annum
Closing Date: 12 June 2026
Minimum Requirements
Applicants must have:
- Grade 12
- No experience required
Knowledge Required
Candidates should have knowledge or understanding of:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act
- Protection of Personal Information Act
- Treasury Regulations
- Batho Pele Principles
- Department of Labour and UIF policies and procedures
- Customer care principles
- UIF vision, mission and values
Skills Needed
The successful candidate should have good:
- Communication skills, both verbal and written
- Listening skills
- Computer literacy
- Interviewing skills
- Conflict management skills
- Time management skills
- Customer relations skills
- Analytical and interpersonal skills
- Telephone etiquette
- Ability to interpret the UI Act and Contributions Act
Duties and Responsibilities
The appointed candidate will be responsible for:
- Providing screening services to clients
- Processing applications for UIF benefits
- Registering payment continuation forms
- Performing general administrative duties
Employment Equity Note
Preference will be given to Africans, Indians and White people living with disabilities, as well as Indian males and females, and White males and females, in line with the department’s employment equity targets.
Enquiries
For enquiries, contact:
Mr TJ Nkosi
Tel: 035 879 8800
How to Apply
Applications must be submitted to:
Deputy Director: Ulundi Labour Centre
Private Bag X56
Ulundi
3838
Hand delivery address:
Unit A Wombe Street, Ulundi
Online applications can be emailed to:
