DHL Job as GRA Clerk 2026: Welcoming Candidates with Strong Interpersonal Abilities

admin Comments 0 Comment

About DHL
DHL South Africa is a prominent logistics and courier company and forms part of the global Deutsche Post DHL Group. The organization is widely known for its focus on reliability, innovation, and operational efficiency, offering a comprehensive range of logistics services. These include local and international express delivery, freight forwarding, supply chain management, and e-commerce logistics.

Beyond the transportation of goods, DHL South Africa provides specialized logistics solutions to a variety of industries, including manufacturing, healthcare, retail, technology, and e-commerce. The company places strong emphasis on delivering high-quality customer service while incorporating digital technologies and sustainable practices into its operations.

About the DHL Job as GRA Clerk 2026
DHL is currently searching for exceptional candidates who would like a job as a qualified and well-rounded GRA Clerk based in Port Elizabeth, Eastern Cape. The DHL GRA Clerk is responsible for managing and controlling assigned duties in accordance with established performance standards while supporting the continuous improvement of inventory processes. The role involves coordinating operational functions to optimize productivity, resource utilization, and customer service. The incumbent is expected to ensure accurate and timely service delivery, meeting customer requirements in full and within agreed timelines.

The GRA Clerk is also responsible for maintaining high standards of customer service while minimizing losses and protecting the company’s interests and reputation. The role requires strict adherence to inventory procedures, as well as all applicable health and safety, legal, and security requirements. The incumbent must follow established standard operating procedures for the goods-receiving function, meet relevant key performance indicators (KPIs), and complete administrative duties in accordance with operational requirements.

General Responsiblities as GRA Clerk

Perform all administrative duties in accordance with the relevant Standard Operating Procedures (SOPs)
Extract and submit reports on outstanding Proof of Deliveries (PODs), including comments on received PODs, ensuring submission is completed by 10:00 a.m
Monitor and report all outstanding Return Stock Orders (RSOs).
Compile daily reports of PODs received from customers and transporters to ensure all required documentation is received in accordance with agreed procedures
Submit heat-log reports to monitor credits that are still pending processing
Verify documents against exit documentation and notify the transport department of any missing invoices
Investigate missing invoices with the transport department and follow up to ensure outstanding documentation is resolved
Reconcile returns and uplifts against tally sheets, record forced uplifts, and assign appropriate reason codes to returned stock
Process all returns and uplifts accurately in the system within 24 hours and in accordance with the applicable SOPs
Process all received PODs daily to maintain accurate and up-to-date records
Respond to customer queries and requests promptly, ensuring resolution within 72 hours and escalating unresolved matters to the appropriate superior
Process credits daily and escalate any cases without feedback within 24 hours to the relevant superior
Audit, file, and scan all PODs processed each day, and upload the required documentation to Oculus or the applicable customer POD portal.

Eligibility Criteria
Before submitting an application for the DHL GRA Clerk position, prospective candidates are encouraged to carefully review the minimum eligibility requirements to assess whether their qualifications and experience align with the role. These criteria help the employer evaluate applicants’ suitability, capabilities, and overall fit for the position. Meeting the specified requirements can strengthen a candidate’s application and increase the likelihood of being shortlisted.

The DHL Job as GRA Clerk Eligibility Criteria are as follows:

1. Basic Qualifications

Maintain accuracy and consistency in all work outputs.
Understand the requirements and needs of all external customers and communicate with them effectively.
Demonstrate flexibility and willingness to work shifts and overtime when required.
Adapt effectively to a rapidly changing work environment.
Assist with ad-hoc responsibilities, administrative tasks, and other duties as required.
Collaborate effectively with all departments to support smooth and efficient operations.
Represent the company professionally and conduct yourself appropriately at all times.
Demonstrate excellent interpersonal and communication skills when interacting with colleagues, customers, and stakeholders.
Build and maintain positive, professional relationships with customers, colleagues, and business partners.
Apply strong analytical and problem-solving skills to identify issues and develop effective solutions.
Handle confrontational situations calmly and professionally while maintaining fairness, respect, and objectivity.

2. Personal Attributes

Provide employees, colleagues, and business partners with honest, constructive, and regular feedback
Create opportunities for employees to develop their skills, knowledge, and professional capabilities
Support employees in identifying and pursuing suitable career growth opportunities
Inspire others to pursue continuous personal and professional development
Communicate a clear understanding of your personal goals, values, and professional objectives
Seek feedback proactively to identify areas for improvement and enhance overall performance
Develop new skills and adapt behaviors in response to constructive feedback and changing requirements
Take personal responsibility for your career progression, learning, and ongoing professional development.

Application Instructions
Apply online (DHL Job as GRA Clerk 2026):

Port Elizabeth,Eastern Cape (Ref. No. AV-367902)

Please follow the application instructions below:

Access the official application portal through Google Chrome to ensure optimal website performance and functionality
Complete the application form accurately, making sure that all personal details provided are current and correct
Upload an up-to-date and detailed CV highlighting your qualifications, skills, professional background, and relevant experience
Provide a certified copy of your South African ID as proof of identity
Attach a certified copy of your Matric Certificate as evidence of your educational qualification
Authorize the collection and use of your personal information for registration and recruitment purposes by submitting your application
Verify that all information and supporting documents submitted are accurate and genuine, as applications will be subject to verification and any false information may lead to disqualification
Submit your completed application only through the official online application portal, as applications delivered by hand or submitted via email or fax will not be accepted.

Closing Date
Application is available as long as it is not deleted on its official website.