Officer Customer Service Area x4
Eskom
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Customer Service
Location: Midrand
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
Introduction
Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is looking for an Officer Customer Service Area. The position is at Task Grade T12 within the Retail Department. It is based in EAL, Gauteng. The area of specialization is to manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.
Job description
Skills and Competencies Required:
Behavioral
Integrity
Honesty
Trustworthiness
Professionalism
Leadership
Team player
Motivating teams
Coaching
Mentoring
Developing
Leadership and supervision
Knowledge
Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
Customer relationship management
Low voltage (LV) maintenance and fault repair
Applicable safety training for supervisors
Organisational understanding
Contract management
Metering and billing
Credit management directive, policy
Skill
Communication, planning and control
Budgeting and planning
Operating regulations for high voltage (HV)/low voltage (LV) systems.
Computer literate
Valid driver’s licence
Key Responsibilities
Perform general supervisory activities.
Manage customer data.
Handle generic service activities.
Build customer relationships.
Manage quotation and connection services.
Manage vending and prepaid activities
Minimum requirements
Qualification(s):
National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits
Related Minimum Experience:
3 years ‘Customer service
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
Kindly note if you require any assistance click on the link below for support or email:
Candidate Support (Internal and External Candidates): Candidate.support@ci.hr
To apply for this job please visit eskomcareers.ci.hr.
