Eskom Service Representative Customer Service Area
Eskom
Position summary
Industry: Electricity, Energy & Water Supply
Job category: Retail Operations
Location: Siyabuswa
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Eskom Distribution is looking for 4 Service Representative Customer Service Area at task grade T07 within the Retail Department on the Limlanga Cluster Business Unit, based in Kwaggafontein and Siyabuswa Hub in the Mpumalanga area. The area of specialisation is to provide and support efficient personalised generic and interface customer services to Eskom’s residential customers in a defined geographical area.
Job description
Key Performance Areas (summary of functional outputs):
1. Build customer relationships.
2. Maintain customer data.
3. Execute generic service activities.
4. Execute vending and prepaid activities.
5. Facilitate and enable quotation and connection activities.
6. Facilitate and enable conventional measurement and metering tasks
Behavioural:
Integrity
Honesty
Trustworthiness
Professionalism
Leadership:
Team player
Motivating teams
Coaching
Mentoring
Developing
Knowledge:
Through understanding of customer service and marketing theory
Understanding business processes
Understanding Eskom business
Skill:
Relationship building
Functional and technical
Problem solving
Analytical
Negotiation
Communication
Minimum requirements
Qualification(s):
· Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits
Related Minimum Experience:
· 2 Years Basic understanding of electricity
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
To apply for this job please visit eskomcareers.ci.hr.
