Nedbank Service Consultant
NedbankOpen
Service Consultant
Job overview
- CategoryCall Centre Agent
- LocationCape Town, ZA
- ProvinceSouth Africa
- Closing dateAugust 31, 2026
Call Centre Agent jobsNedbank jobs
- Call Centre Agent
- Cape Town, ZA
- Posted 4 hours ago
WebsiteNedbank
Job description
Job Requisition details
REQ:
147511
Role: Service Consultant
Area: Pinelands
Advert
closing date: 03/09/2026
Job Family
Sales and Service
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
FAIS Affected
FAIS Affected
– Yes
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job
Responsibilities
Client Engagement:
– Address any concerns relating to the queue flow or digital devices.
– Assist client to download online
application
s and resolve any log in issues.
– Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
– Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
– Build and maintain client relationships by keeping clients informed of progress or action taken regarding their
application
s, queries and requests.
– Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
– Educate clients and potential clients on how to subscribe and service their account.
– Educate clients on self-service, digital functionality and features.
– Facilitate a conversation with the client to assist them to complete their service needs online.
– Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
– Meet, greet, establish and clarify client needs and verify documentation and direct clients.
– Nurture strong, long-standing client relationships.
– Own the client request end to end and route for alternative intervention if not equipped to service the client.
– Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
– Accept and service cash transactions over the counter.
– Action control check list applicable to teller,
enquiries
and foreign functions daily.
– Balance and secure branch stock holding (e.g. cards).
– Control the queuing process and prioritise clients with special needs.
– Destroy old stock (e.g. cards) identified by reports.
– Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
– Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
– Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
– Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
– Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
– Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
– Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
– Mitigate risk by controlling counter and drop safe limits according to policy.
– Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
– Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
– Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
– Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
– Improve digital enticement and migration volumes to self-service devices and online channels.
Essential
Qualifications
– NQF Level
– Diploma
Preferred Qualification
Banking Services (example, Higher Certificate in Banking Services
– NQF5)
Minimum
Experience
Level
1
– 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
– Customer service principles
– Product Knowledge
– Problem solving
skills
– Relationship management
– Nedbank security policies and procedures
– Governance, Risk and Controls
– Forex product
Behavioural
Competencies
– Building Customer Loyalty
– Earning Trust
– Collaborating
– Managing Work
– Adaptability
– Stress Tolerance
– Continuous Learning
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555
566
Job Title
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Req ID
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Job Family
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Career Stream
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Leadership Pipeline
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FAIS Affected
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Location
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Company:
Nedbank
Quick CV tips
- Match your CV summary to the job title and required duties.
- Keep your contact details, location, and latest experience easy to find.
- Check the closing date and submit before the official deadline.
How to apply
Apply directly through the official Nedbank application page. Review the requirements below before submitting your application.
Source: Nedbank: South Africa Vacancies
