Mediclinic: Reception Administrator
Company: Mediclinic
Location: South Africa
Closing date: 02 October 2026
Are you looking to build a career in healthcare administration? Do you thrive in fast-paced, professional environments where patient care and operational efficiency intersect? If you are based in South Africa and looking for a stable, permanent role, this might be your next career step.
Mediclinic, one of the premier private healthcare providers in Southern Africa, is currently hiring a Reception Administrator at their Mediclinic George facility. This role is a vital link in the patient journey, ensuring that admissions and discharges run smoothly while maintaining the highest standards of financial accuracy and confidentiality.
What Does a Reception Administrator Do?
At Mediclinic, a Reception Administrator is the face of the organization. The main purpose of the job is to assist patients through all aspects of the admission and discharge process in a professional manner, while preventing operational and financial risks.
- Admissions Processing: Capturing and processing pre-admissions and bookings.
- Financial Risk Mitigation: Adhering to policies to protect the organization from financial risks.
- Discharge Efficiency: Ensuring a smooth discharge process as per the Patient Administration Manual.
- Confidentiality: Maintaining strict patient confidentiality at all times.
MAIN PURPOSE OF JOB
To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.
KEY RESPONSIBILITY AREAS
Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
Identify and prevent financial risks by adhering to policies and procedures
Ensure an effective discharge process as per the Patient Administration Manual
Maintain patient confidentiality
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12 or equivalent
DESIRED EDUCATION: None
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: None
DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility
REQUIRED JOB SKILLS AND KNOWLEDGE
- Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
- Admission; Bed functions; Preparation for next day and discharge processes
- Anatomy (including terminology)
- Hospitals switchboard systems
- Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
- Patient admin programmes on the AS400 system
- Computer literate (Microsoft Office)
- ICD and CPT codes
- Medical Aid Schemes and the Private healthcare environment
- Workmans Compensation Act (WCA) processes; procedures and policies
- Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
- Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
