Clicks Group Festive Shop Assistants Jobs 2026
Clicks Group is inviting suitably qualified applicants to apply for Festive Shop Assistant positions at The Body Shop for the busy festive trading period. This opportunity is suitable for candidates who have a Grade 12 certificate, enjoy helping customers and want to gain experience in retail. Applicants with previous sales or customer service experience may have an advantage. The closing date for applications has not been provided in the available vacancy details.
If you are looking for work during the festive season, this opportunity could be worth considering. The Body Shop needs enthusiastic and reliable people who can help customers find products, keep shelves organised and make shopping easier during one of the busiest times of the year.
The role focuses on customer service, product assistance, merchandising and keeping the store clean and well stocked. Successful applicants must be comfortable working with people, following instructions and handling pressure when the store gets busy.
About the Clicks Group Festive Shop Assistant Opportunity
The festive season is an important period for retailers because many customers shop for gifts, personal care products and other items for family and friends. Stores often become busier during this time, which means they need extra staff to help customers and keep daily operations running smoothly.
Clicks Group has advertised this opportunity for festive shop assistants at The Body Shop. The main purpose of the position is to provide excellent customer service throughout the festive trading period.
As a Festive Shop Assistant, you will help customers find products, answer basic questions and inform shoppers about promotions. You will also assist with packing purchases, restocking shelves and maintaining the appearance of the store.
This position may suit someone who enjoys working with people and wants to gain experience in the retail industry. Previous experience in a sales or customer service environment is desirable, but the listed qualification is a Grade 12 certificate.
Duties and Responsibilities
Candidates applying for the Clicks Group Festive Shop Assistant vacancy should understand the tasks involved. The job includes customer service, product assistance, merchandising and general store duties.
1. Provide Excellent Customer Service
One of your main responsibilities will be helping customers have a positive shopping experience.
You must be visible on the shop floor, approachable and ready to assist shoppers who need help. Customers may ask where to find certain products or need basic information before deciding what to buy.
You should greet customers politely, listen to their questions and provide helpful answers within your level of product knowledge.
A friendly attitude is important because good customer service can encourage shoppers to return to the store.
2. Help Customers Find Products
Customers visiting The Body Shop may need assistance finding skincare products, body care items, fragrances or gifts.
As a Festive Shop Assistant, you will help shoppers locate products or direct them to the correct section of the store.
You may also need to respond to basic product questions. This means learning about the products available in the store and understanding where to find reliable information when a customer needs help.
If you do not know the answer to a question, you should seek assistance from an appropriate team member rather than give incorrect information.
3. Assist With Merchandising
Merchandising involves arranging products in a way that makes them easy for customers to see and find.
You will be expected to carry out merchandising duties according to the store’s standards and visual merchandising guidelines.
These tasks may include arranging products neatly, keeping shelves presentable and making sure displays follow the instructions provided by the store.
Good merchandising helps customers shop more easily and keeps the store looking attractive, especially during the festive shopping period.
4. Restock Shelves and Keep the Store Clean
Another important duty is making sure shelves are stocked and the store remains clean and organised.
When products sell quickly, shelves may need to be replenished so that customers can continue shopping without difficulty.
You will assist with restocking and help keep the store orderly throughout your shift. This may involve returning items to their correct places, keeping displays neat and helping maintain a pleasant shopping environment.
Attention to detail is important because customers should be able to find products without unnecessary confusion.
5. Wrap and Pack Customer Purchases
Festive shopping often involves buying gifts for family members, friends and colleagues.
You may be required to wrap or bag items purchased by customers. These tasks should be completed carefully and efficiently to help customers move through the checkout process.
You should handle products properly and make sure purchases are packed neatly before they are handed to customers.
6. Inform Customers About Promotions
The Body Shop may offer promotions or special deals during the festive trading period.
As a Festive Shop Assistant, you will help inform customers about available promotions and store offerings.
You should understand the promotional information provided by the store so that you can explain it clearly and accurately.
The aim is to help customers understand their shopping options while providing professional service.
Requirements for Clicks Group Festive Shop Assistants
Applicants should check the advertised requirements before applying.
The vacancy lists the following qualification and experience requirements:
- Grade 12 certificate: Applicants must have completed Grade 12.
- Sales or customer service experience: Previous experience in a sales or service environment is desirable.
Although previous experience may be helpful, the advert describes it as desirable rather than a compulsory requirement. Candidates should still check the official listing for any additional conditions that may apply.
Skills and Personal Qualities Required
Working in retail requires more than simply helping customers. Employers also look for people who can communicate clearly, work with others and complete tasks within the required time.
Clicks Group lists several skills and qualities for this position.
Good Communication Skills
You should be able to communicate clearly with customers and colleagues. Good communication helps you understand customer needs, answer questions and follow instructions.
Honesty and Trustworthiness
Retail employees handle products, customer purchases and store responsibilities. You must be honest, reliable and willing to follow workplace rules.
Enthusiasm and a Positive Attitude
The company is looking for enthusiastic and vibrant candidates who can create a welcoming environment for shoppers.
A positive attitude can help you work well with customers and other members of the store team.
Teamwork and Independence
You must be able to work independently when completing assigned duties and cooperate with colleagues when the store becomes busy.
Retail teams often need to support one another to restock products, assist customers and keep the store organised.
Ability to Work Under Pressure
The festive season can bring large numbers of shoppers into stores. You should be prepared to work efficiently when there are many customers who need assistance.
You must also be able to complete tasks within the required guidelines and timeframes without ignoring store standards.
Customer Service Skills
A customer-focused attitude is important for this position. You should be willing to listen to customers, help them find products and treat them with respect.
How to Apply for Clicks Group Festive Shop Assistant Jobs
Candidates interested in this opportunity should visit the official Clicks Group careers website and look for the Festive Shop Assistant vacancy associated with The Body Shop.
Before applying, prepare an updated CV that includes your Grade 12 qualification, contact details and any relevant work experience.
If you have worked in retail, sales, customer service or another role involving customers, include that experience in your CV. If you have no previous retail experience, highlight relevant skills such as communication, teamwork, reliability and your ability to learn quickly.
Follow the application instructions provided on the official recruitment platform. Check that you have entered the correct information before submitting your application.
The supplied vacancy details do not include a direct application link, closing date, salary or specific store location. Confirm these details on the official recruitment listing before proceeding.
