Broll Property invites suitably qualified applicants to apply for the Receptionist Vacancy. The closing date for applications is 22 September 2026. The position is suited to an organised, friendly and professional person who has experience in reception, switchboard management and general administration. Applicants must have Matric (Senior Certificate) and a Certificate in Switchboard and Reception Management, as well as relevant work experience.

If you are confident when speaking to people, comfortable answering telephone calls and able to keep an office reception area organised, this opportunity may be worth considering. The successful candidate will play an important role in creating a professional first impression for visitors, clients, staff and consumers.

About the Broll Property Receptionist Position

The Receptionist will be responsible for managing the reception area and telephone switchboard. This includes answering incoming calls, transferring callers to the correct person or department, taking messages and helping visitors when they arrive at the organisation.

The role also includes a number of office administration duties. These can include managing boardroom bookings, handling mail and courier deliveries, keeping registers, assisting with basic clerical work and helping make sure the reception and visitor areas remain clean and professional.

Because the Receptionist is often one of the first people that visitors and clients meet, good customer service is very important.

Main Responsibilities of the Receptionist

The successful candidate will have several responsibilities that help the office operate smoothly.

Providing Professional Customer Service

A major part of the job is dealing with telephone calls and visitors in a friendly, professional and helpful way.

The Receptionist will be expected to:

• Answer telephone calls promptly and professionally.
• Receive visitors in a friendly and professional manner.
• Find out why visitors have come to the organisation.
• Direct visitors to the correct person or department.
• Make sure hosts are notified when their visitors arrive.
• Assess telephone enquiries and direct callers correctly.
• Take accurate messages when the required person is unavailable.
• Pass messages to the correct person using email or the required client process.
• Deal with clients, staff, consumers and visitors respectfully.

The role requires someone who understands that every telephone call and visitor is important.

Managing the Reception Area

The Receptionist will be responsible for keeping the reception desk operating properly throughout the required working hours.

Duties include:

• Using the telephone system and voicemail correctly.
• Assisting visitors, clients, staff and consumers at reception.
• Making sure the reception desk is always attended by a staff member.
• Signing for deliveries when required.
• Informing recipients when their deliveries arrive.
• Keeping reception registers up to date.
• Providing weekly and monthly statistics.
• Keeping the reception and visitor waiting areas neat and tidy.
• Reporting incidents or problems that need attention.
• Informing the supervisor when supplies are running low.
• Reporting equipment that is not working properly.

The Receptionist will also help with general administration, including typing, filing, proofreading, binding, post and courier-related duties.

Boardroom and Fleet Bookings

Another important part of the position is managing boardroom and fleet vehicle bookings.

The successful candidate will:

• Manage and coordinate boardroom bookings.
• Manage fleet vehicle bookings.
• Call to confirm boardroom bookings.
• Adjust booking schedules when necessary.
• Follow all booking confirmations.
• Make sure the boardroom is properly prepared before meetings.
• Send email confirmations for boardroom bookings.
• Confirm any additional requirements requested by the person who made the booking.
• Monitor boardroom functions together with the Cleaning and Canteen teams.

The Receptionist must therefore be organised and able to keep track of different bookings and requests.

Telephone Switchboard Duties

The switchboard is another key responsibility.

The Receptionist must answer incoming calls professionally and efficiently. The job requires calls to be answered within three rings.

Responsibilities include:

• Answering incoming calls.
• Greeting callers professionally.
• Finding out who the caller needs to speak to.
• Transferring calls to the correct person or department.
• Taking and passing on messages.
• Operating the switchboard and voicemail system.
• Answering basic questions about personnel and departments.
• Routing emergency calls correctly.
• Making telephone calls when instructed.
• Arranging conference calls when required.
• Handling complaints and directing them to the correct department.
• Making sure written and verbal messages reach the correct person.
• Keeping the switchboard operational and attended.
• Keeping the switchboard and reception areas neat and tidy.

Good telephone etiquette is especially important because the Receptionist represents the organisation when speaking to people over the phone.

Reporting Responsibilities

The Receptionist will also be responsible for certain reports.

These duties include:

• Printing monthly reports from the switchboard system at the end of the last working day of the month.
• Sending the required reports to the designated person.
• Printing monthly reports from the postage and courier system.
• Maintaining knowledge of company and project policies.
• Following the organisation’s procedures and regulations.

Accurate reporting is important because these records help the organisation monitor its telephone, postage and courier activities.

Mail and Courier Responsibilities

The Receptionist will also help manage incoming and outgoing mail and courier items.

Responsibilities include:

• Receiving all mail.
• Recording mail and receipt information in the register.
• Making sure collected mail is signed for.
• Preparing outgoing mail.
• Weighing and coding outgoing mail correctly.
• Sorting and addressing mail.
• Affixing the correct postage.
• Preparing certified, overnight and return-receipt mail when required.
• Keeping up to date with postal services and regulations used by the organisation.
• Receiving courier deliveries.
• Informing drivers about items that need to be distributed internally.
• Arranging collection of items that need to be sent by courier.
• Completing courier waybills.
• Informing courier companies about collections.
• Preparing monthly courier statistics.
• Sending courier information to the relevant department.

This part of the job requires good attention to detail because mistakes with mail, courier documents or delivery records can cause delays.

General Administration Duties

The Receptionist will also support the office with routine administrative work.

This may include:

• Typing documents.
• Proofreading.
• Filing.
• Data capturing.
• Maintaining service logs.
• Scheduling appointments.
• Accepting orders.
• Sorting mail.
• Contacting security staff when necessary.
• Answering simple questions about clients’ businesses using reference files.
• Supporting other office tasks when required.
• Completing special duties assigned by management.

The employee may also be asked to assist with other reasonable duties when needed.

Education and Certification Requirements

Applicants should make sure they meet the education and certification requirements before applying.

The position requires:

• Matric / Senior Certificate
• Certificate in Switchboard and Reception Management

These qualifications are important because the position involves both reception and telephone switchboard responsibilities.

Required Knowledge

Candidates should have knowledge of the following areas:

• Reception management
• Switchboard management
• General administration
• Microsoft Office

Basic computer skills are also important because the position involves maintaining records, working with emails and using computer systems.

Experience Required

The position requires relevant previous experience.

Applicants should have:

• 2 years of relevant experience in reception and switchboard management
• 1 to 2 years of administration assistant or secretarial experience
• Experience with boardroom management

This means the position is aimed at candidates who already have experience working in an office or reception environment.

Personal Skills Broll Is Looking For

Apart from qualifications and experience, the successful candidate should have the right personal qualities for a busy reception environment.

You should be:

• Approachable and presentable.
• Punctual and reliable.
• Friendly and positive.
• Energetic.
• Results focused.
• Careful with details.
• Able to work under pressure.
• Comfortable dealing with stress.
• Computer literate.
• Able to communicate well in writing.
• Able to use good judgement.
• Professional when speaking on the telephone.

A Receptionist needs to remain calm and polite even when dealing with a busy switchboard, several visitors or urgent requests at the same time.

Communication and Teamwork Skills

Strong communication is important for this role.

The successful applicant should have:

• Good service delivery skills.
• A customer and client-focused attitude.
• Good listening skills.
• Excellent verbal communication.
• The ability to build good working relationships.
• The ability to work well as part of a team.
• The ability to partner with other departments.
• Good planning and scheduling skills.
• An understanding of client processes.
• The ability to deal with situations where information may not always be clear.

Being able to listen carefully is especially important when taking telephone messages or dealing with visitors because the wrong information can result in delays.

What Will Be Measured in This Role?

Performance in the Receptionist position will be measured in several areas.

The successful employee is expected to:

1. Answer and screen incoming calls professionally.
2. Maintain a professional image when dealing with clients, visitors, staff and consumers.
3. Manage courier services and mail professionally and without errors.
4. Complete additional duties within the required time.
5. Keep the workstation manned and operational during the required client hours.
6. Follow site-specific client processes and procedures.

These expectations show that reliability, accuracy, customer service and professionalism are important parts of the position.

Important Things to Know Before Applying

Before submitting an application, carefully check that you meet the stated education and experience requirements.

Make sure your CV clearly shows your previous reception, switchboard and administration experience. If you have worked with boardroom bookings, courier services, mail systems or office administration, make sure these skills are clearly shown on your CV.

Applicants should also make sure that the information in their application is accurate and up to date.

Broll Property Receptionist Vacancy Closing Date

The closing date for the Broll Property Receptionist Vacancy is 22 September 2026.

If you have Matric, the required Certificate in Switchboard and Reception Management, and the relevant experience, you can consider applying for this opportunity before the closing date.

Quick Job Details

• Company: Broll Property
• Job Title: Receptionist
• Closing Date: 22 September 2026
• Education: Matric / Senior Certificate
• Certificate: Certificate in Switchboard and Reception Management
• Reception Experience: 2 years relevant experience
• Administration Experience: 1–2 years admin assistant or secretarial experience
• Additional Experience: Boardroom management
• Knowledge Required: Reception and switchboard management, general administration and MS Office
• Key Skills: Customer service, communication, organisation, telephone etiquette, teamwork and attention to detail

For applicants who enjoy working with people and are comfortable in a busy office environment, this role offers the chance to use reception, customer service and administration skills in a professional setting. Make sure your application reflects your experience and submit it before 22 September 2026.

Apply Now

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