Department of Employment and Labour Client Service Officer Vacancies 2026: 7 Quality Assurance Posts Available
The Department of Employment and Labour is inviting applications for Client Service Officer vacancies: Quality Assurance in the Eastern Cape. There are 7 posts available, and applicants with a Grade 12 / Senior Certificate may apply. No previous work experience is required.
The closing date for applications is 22 May 2026.
Job Overview (Client Service Officer Vacancies)
Position: Client Service Officer: Quality Assurance
Department: Department of Employment and Labour
Number of Posts: 7
Salary: R280 278 per annum
Closing Date: 22 May 2026
Province: Eastern Cape
Enquiries: Ms W Koba – Tel: (041) 995 7047
Available Posts and Reference Numbers
The vacancies are based at Labour Centre: Kariega, but successful candidates will be stationed at the following satellite offices:
1. Joubertina Satellite Office
Reference Number: HR/4/4/9/17
Number of Posts: 1
2. Louterwater Satellite Office
Reference Number: HR/4/4/9/18
Number of Posts: 1
3. Misgund Satellite Office
Reference Number: HR/4/4/9/19
Number of Posts: 1
4. Hankey Satellite Office
Reference Number: HR/4/4/9/20
Number of Posts: 1
5. Patensie Satellite Office
Reference Number: HR/4/4/9/21
Number of Posts: 1
6. Jeffreys Bay Satellite Office
Reference Number: HR/4/4/9/22
Number of Posts: 1
7. Humansdorp Satellite Office
Reference Number: HR/4/4/9/23
Number of Posts: 1
Minimum Requirements
Applicants must have:
Grade 12 / Senior Certificate
No experience is required for this position, making it a good opportunity for candidates who want to start a career in public service administration and client support.
Required Knowledge
Applicants should have knowledge or understanding of the following:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act
- Protection of Personal Information Act
- Department of Labour and UIF policies and procedures
- Treasury Regulations
- UIF vision, mission and values
- Departmental policies, procedures and guidelines
- Batho Pele Principles
Required Skills
The Department is looking for candidates with the following skills:
- Good interpersonal skills
- Telephone etiquette
- Interviewing skills
- Computer literacy
- Verbal and written communication skills
- Listening skills
- Ability to interpret the UI Act and Contribution Act
- Conflict management
- Time management
- Customer relations
- Analytical thinking
- Willingness to undergo on-the-job training on operational systems
Duties and Responsibilities
Successful candidates will be responsible for providing client service and administrative support related to UIF services.
Key duties include:
- Providing screening services to clients
- Processing applications for UIF benefits
- Registering payment continuation forms
- Performing administrative functions
- Assisting clients professionally and efficiently
- Supporting service delivery at the satellite office
How to Apply
Applications must be submitted to:
Deputy Director: Labour Centre Operations
PO Box 562
Uitenhage
6230
Hand delivery address:
15A Chase Street
Kariega
6230
Email applications can be sent to:
Important Employment Equity Note
The Department has indicated that the following groups are encouraged to apply:
White Males, White Females, Coloured Males, Coloured Females, Indian Males and Indian Females.
Closing Date
The closing date for applications is:
22 May 2026
Applicants should ensure that they quote the correct reference number for the satellite office they are applying for. Late applications may not be considered.
Final Thoughts
The Client Service Officer: Quality Assurance vacancies at the Department of Employment and Labour offer an excellent opportunity for Grade 12 holders who are interested in working with UIF benefits, client services and public administration. With 7 posts available across various satellite offices under the Kariega Labour Centre, this is a valuable opportunity for candidates in the Eastern Cape.
