About Essity
Essity is a globally recognized company operating within the hygiene and health industries. Over the years, the company has built an extensive and diverse portfolio of products that range from everyday household essentials such as tissue paper, feminine hygiene products, and baby diapers to advanced medical and healthcare solutions, including orthopedics, wound care, and compression therapy products. By addressing both consumer and professional healthcare needs, Essity has established itself as a trusted provider dedicated to improving health, hygiene, and overall quality of life for people around the world.

Today, Essity operates in more than 150 countries and continues to strengthen its global footprint through a network of internationally recognized brands and strategic partnerships. The company remains committed to innovation, sustainability, and continuous product development, allowing it to expand its offerings while meeting the evolving needs of customers and healthcare professionals. Through its global operations and customer-focused approach, Essity continues to create long-term value for individuals, businesses, and communities across international markets.

About the Essity Job as Customer Service Representative 2026
Essity is currently searching for candidates who would like to obtain an employment opportunity in a Hybrid position as a Customer Service Representative. The Essity Customer Service Representative position offers an exciting opportunity for a skilled Data Capturer to become part of the Customer Services team based in Pinetown, South Africa. Reporting directly to the Customer Service Team Leader, the successful candidate will play an important role in ensuring the timely and accurate capturing of customer orders while maintaining consistent customer engagement and support. The role requires strong administrative abilities, attention to detail, and the capability to manage customer requests efficiently in a fast-paced working environment.

Essity is seeking individuals who reflect the company’s core values and demonstrate a proactive approach to their work. Ideal candidates should be confident in embracing challenges, adapting to a dynamic environment, and delivering excellent customer service with precision and professionalism. The position also requires individuals who are committed to continuous improvement, both in personal performance and in supporting the enhancement of company products and services. Candidates with a strong passion for customer satisfaction, teamwork, and operational excellence are encouraged to apply for this opportunity.

For application purposes, please kindly take note of the Essity Job as Customer Service Representative 2026’s Reference Number: Essity261281.

General Responsibliities as Customer Service Representative

• Respond to customer inquiries through phone, email, and other communication channels
• Assist customers with product, service, and order-related concerns
• Process customer orders, returns, and exchanges accurately and efficiently
• Maintain accurate customer records and update information in company systems
• Resolve customer complaints professionally and within established timelines
• Monitor and track customer orders to ensure timely delivery and satisfaction
• Coordinate with internal departments to address customer issues and requests
• Provide customers with accurate information regarding products, pricing, and services
• Handle administrative duties related to customer service operations
• Prepare and maintain reports, records, and customer documentation
• Ensure compliance with company policies, procedures, and service standards
• Build and maintain positive relationships with customers to encourage loyalty
• Follow up with customers to confirm issue resolution and service satisfaction
• Support sales and operational teams with customer-related processes
• Maintain confidentiality of customer information and company data
• Demonstrate professionalism and excellent communication skills at all times.

Eligibility Criteria
Submit your application for the Essity Customer Service Representative position as early as possible to avoid missing the opportunity and to secure consideration for the role. Before applying, carefully review the programme’s eligibility criteria, as these requirements play an important role in determining candidate suitability. Take time to examine the qualifications listed below and ensure all necessary standards are met. Fulfilling every specified requirement is highly recommended, as it can greatly strengthen your chances of progressing through the selection process.

The Essity Job as Customer Service Representative Eligibility Criteria are as follows:

• Obtain a matric certificate with a post-matric qualification in Customer Services, Supply Chain, Business Administration, or a related field.
• Demonstrate at least two years of experience in data capturing within a similar Customer Services or Administrative role, including order processing experience in the FMCG or medical device industry.
• Demonstrate proficiency in Microsoft Office, SAP, Esker, and EDI order tools and systems.
• Communicate effectively in both verbal and written English with a high level of fluency.
• Maintain punctuality, strong organizational skills, and excellent attention to detail.

Application Instructions
Apply online: Essity Job as Customer Service Representative 2026.

Please follow the application instructions below:

1. Access the online portal using Google Chrome to ensure optimal performance
2. Create an account on the portal and keep login details secure, as the account will be used throughout the registration process
3. Provide accurate and complete information in the application, and review all details carefully before submission to avoid jeopardizing the application with incorrect or false information
4. Grant the selection committee permission to use personal information solely for registration purposes upon submitting the application
5. Submit applications only through the official online portal, as applications sent via fax, hand delivery, or any other method will not be accepted.

Closing Date
Applications for the Essity Job as Customer Service Representative must be submitted before the closing date on 24 May 2026.

Submit applications as early as possible to ensure they are received within the registration period. Early submission also helps avoid last-minute difficulties such as internet connectivity problems, heavy online traffic, or missing documents.

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