Tenacity Customer Services Call Centre Learnership 2026
Tenacity Financial Services is offering a Customer Services Call Centre Learnership for unemployed youth in the Northern Suburbs of Cape Town.
This 13-month programme gives successful applicants the opportunity to study and work at the same time while gaining practical call centre experience and a nationally recognised qualification.
Learnership Details
- Programme: Customer Services Call Centre Learnership
- Reference Number: TFS-827
- Industry: Call Centre / Customer Service
- Job Type: Contract
- Location: Northern Suburbs, Cape Town
- Positions Available: 7
- Duration: 13 Months
- Qualification: Micro Finance Certificate (NQF Level 4)
What the Programme Offers
Successful learners will receive:
- Classroom-based training
- Practical workplace experience
- Customer service exposure
- Call centre skills development
- Business and communication skills
- Nationally recognised qualification
This programme is designed to help young people build workplace experience while preparing for careers in customer service, financial services, and contact centre operations.
What Learners Will Do
Participants will be expected to:
- Attend training sessions
- Complete competency assessments
- Submit a Portfolio of Evidence
- Support customers through inbound and outbound communication
- Handle customer queries and complaints
- Process customer administration tasks
- Follow company policies and procedures
- Meet departmental service standards
Minimum Requirements
Applicants must:
- Be between 18 and 30 years old
- Have Grade 12 / Matric
- Be currently unemployed
- Have limited or no work experience
- Be available for a 13-month programme
- Not currently be studying
- Be willing to work shifts and weekends
- Not have participated in another learnership or skills programme within the past 12 months
Mathematics or Mathematical Literacy will be advantageous.
Skills and Qualities Needed
Tenacity is looking for candidates who demonstrate:
- Strong communication skills
- Customer service passion
- Problem-solving ability
- Calmness under pressure
- Professional attitude
- Teamwork
- Time management skills
- Willingness to learn
Preference may be given to Employment Equity and disabled candidates in line with company transformation targets.
Why This Opportunity Matters
Call centre and customer service experience can open doors to careers in:
- Customer support
- Banking and financial services
- Administration
- Sales support
- Contact centre operations
- Client relationship management
For young people with little or no experience, this learnership provides both practical exposure and formal training in a growing industry.
How to Apply
Applications should be submitted through the official Tenacity Careers Portal.
Use the reference number:
- TFS-827
Applicants should ensure their CV highlights communication skills, customer service interest, and willingness to learn before submitting.
