About FlySafair
Safair is widely recognized as one of Africa’s foremost and most successful aviation companies. Since its founding in 1965, the organization has experienced significant growth, offering a broad range of specialized airlift services tailored to meet varied logistical and operational needs. Central to its achievements is the Lockheed Hercules C130 aircraft, which plays a vital role in many of its international operations.

This highly versatile aircraft is capable of executing complex transport missions across diverse and often demanding environments worldwide. With its substantial capacity and resilience, the Hercules C130 can carry heavy, oversized, or unconventional cargo—such as compact fire engines—and operate on rough or unpaved terrain, including short dirt runways in remote regions of Africa. This adaptability allows Safair to reach otherwise inaccessible locations, reinforcing its reputation for reliability and operational excellence.

About the FlySafair Job as Groups Agent 2026
FlySafair is searching for applicants who would like to obtain a permanent employment opportunity as a capable Groups Agent at the company’s Head Office. The FlySafair Job as Groups Agent requires you to perform the duties below:

• Arrange and manage group bookings, ensuring all details are properly coordinated
• Respond to calls, emails, and other inquiries from current and prospective passengers
• Take appropriate action on each inquiry by providing information, processing booking changes, assisting with lost property, addressing special needs, or creating new reservations
• Ensure all client communications are handled promptly and courteously, while verifying payments, capturing passenger details, and managing group updates
• Prepare and follow up on group quotations and bookings, guiding clients through each step of the process
• Report recurring passenger concerns to management to help identify and resolve underlying issues
• Build and maintain trust with clients by effectively coordinating services for both new and existing customers while delivering outstanding customer service
• Develop and sustain strong relationships with potential clients.

For application purposes, please kindly take note of the FlySafair Job as Groups Agent 2026’s Reference Number: GA0001.

General Responsibilities as Groups Agent

• Manage group booking requests, including quotations, reservations, and confirmations
• Coordinate with clients to understand group travel requirements and provide suitable solutions
• Handle amendments, cancellations, and special requests for group bookings
• Communicate with internal departments to ensure smooth processing of group reservations
• Maintain accurate records of bookings, payments, and client interactions
• Process payments and ensure all transactions comply with company policies
• Respond promptly to inquiries via phone, email, or other communication channels
• Provide exceptional customer service to group clients throughout the booking process
• Monitor booking deadlines, ticketing timelines, and ensure all requirements are met
• Assist with resolving customer issues or complaints in a professional manner
• Stay updated on company products, policies, and promotional offers
• Support administrative tasks related to group travel coordination.

Eligibility Criteria
If you are truly interested in applying for the FlySafair Groups Agent position, it is strongly recommended that you submit your application through the official FlySafair website. Before doing so, carefully review the eligibility requirements outlined below and evaluate how closely your qualifications align with the selection committee’s expectations. Meeting all the specified criteria is essential, as it significantly improves your chances of progressing through the recruitment process and being considered for the role.

The FlySafair Job as Groups Agent Eligibility Criteria are as follows:

1. Basic Qualifications

• Obtain a Grade 12 qualification or an equivalent certification
• Gain call centre experience, as it is preferred for this role
• Demonstrate proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Utilize systems such as Zendesk, phone systems, Raddix, and PayU, as this will be advantageous
• Show willingness to work overtime when required
• Be prepared to work shifts as part of the job requirements
• Maintain accurate and up-to-date knowledge of FlySafair’s products and services.

2. Personal Attributes

• Maintain a friendly and approachable demeanor
• Communicate clearly and articulately in all interactions
• Present yourself in a professional manner at all times
• Work effectively both within a team and independently
• Take initiative and demonstrate a proactive approach to tasks
• Apply excellent attention to detail in all duties
• Listen carefully and demonstrate strong active listening skills
• Deliver exceptional customer service at all times
• Communicate effectively with strong verbal and written skills
• Manage time efficiently and maintain impeccable punctuality.

Application Instructions
Apply online: FlySafair Job as Groups Agent 2026.

Please follow the application instructions below:

1. For optimal performance, use Google Chrome when accessing the application page
2. Complete each section of the application form with accurate and relevant information
3. Ensure that all personal details and responses are honest and reflect your current circumstances
4. Submit your application using a smartphone if it offers greater convenience
5. Take advantage of Google Chrome on most Android devices, as it is typically pre-installed and ready to use
6. Upload your most recent CV to keep your information up to date.

Closing Date
Applications for the FlySafair Job as Groups Agent must be submitted before the closing date on 27 March 2026.

The selection committee strictly enforces application deadlines, and any submissions received after the closing date will be automatically disqualified.

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