Fleet Technical Call Centre Agent (6 months Fixed Term Contract)
Bidvest Bank Limited
About the job
Primary Purpose
The main function will be to assist clients who have broken down on the side of the road or in the customer yard, by arranging that a suitable supplier is sent out to either do roadside repairs or arrange for the vehicles to be towed to the nearest suitable supplier. The Incumbent will ensure that breakdowns and planned maintenance is managed to reduce downtime, through reports and constant communication with the suppliers and our regional offices. They will make informed decisions to assist with breakdown or accident requirements. The Incumbent will be responsible for developing ties with internal and external stakeholders. The incumbent will take calls, validate the client and the vehicle, record the details of the breakdown, dispatch a supplier and follow up with the client until the client is safely back on the road or towed to place of safety.
Qualifications
Minimum Requirements
Grade 12 or equivalent.
NTC3
Diesel/petrol mechanic qualification (preferred)
Experience
Minimum of 3 years’ experience in a Technical Call Centre.
Technical Knowledge on commercial vehicle hydraulics
Auto electrical diagnostics experience.
Experience as a service advisor or worked in an automobile technical call center (ideal)
Technical Competencies
Practical technical knowledge of motor vehicles.
Strong Customer care principles
Strong knowledge of Microsoft Office and computer skills.
Initiative and be able to function without supervision.
Accuracy/Attention to detail
Planning/ Organizing ability
This position is advertised in line with our commitment to Employment Equity.
To apply for this job please visit bidvestbank.breezy.hr.
