Customer Service Representative
Tracker South Africa
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Polokwane / Pietersburg
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
Introduction
TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.
Job description
Assisting Sales Consultants and Administrative Support.
Process Sales Contracts/Information
Maintain region records, statistics reports and activity Reports.
Follow up Leads /Queries.
Liaise with all necessary Departments regarding scheduled fitments.
Data Capturing.
General Office Administration.
Reception Duties. Receive and administer incoming Calls.
Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
Provide Excellent Customer Service to Internal and External Clients.
Provide Service within the Region as well as other departments/regions/staff within Tracker.
Embrace Service Excellence.
Assist with any other tasks or duty assigned to you by the Supervisor/Manager
Update all Client’s Profile Details on System. (Walk In or Phone In)
Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
Provide Weekly Sales Stats to Sales Consultants
Ensure the Lead Source and Pricing Source is captured correctly
Provide Service to both Existing and Prospective Clients
Ensure both the Company and the Customer best interest is kep at Heart
Provide insurance certificates
Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office
Minimum requirements
Matric with at 2 years’ experience in an administrative role
Previous experience is the logistics or tracking industries would be advantageous
Proficiency in MS Office & Outlook
We Got You. At Home. On Roads. In Life.
Should you not hear from us within 4 weeks, please consider your application unsuccessful.
To apply for this job please visit careers.tracker.co.za.
