About Truworths
Truworths stands out as a highly successful fashion chain in South Africa, boasting an extensive presence with over 728 locations within the country and an additional 49 locations across the rest of Africa. Operating as a department store chain, Truworths is a subsidiary of Truworths International, an investment holding company listed on the JSE. Its subsidiaries are actively engaged in both wholesale and retail endeavors, focusing on the sale of women’s and men’s clothing and accessories.

At the core of Truworths’ business model lies a meticulously crafted concept developed and refined over the years. This concept serves as the driving force behind a unique strategy aimed at achieving sustainable growth in the complex and rapidly evolving retail fashion industry. The Truworths brand embodies an innovative South African interpretation of fashion trends, delivering attractive styling that competes at the highest international standards.

About the Truworths Job as Call Centre Agent 2026
Truworths is offering a permanent employment position for candidates who are seeking for a chance to work with the company as an Inbound Call Centre Agent. The Call Centre Agent position at Truworths seeks individuals who are not only energetic and motivated but also possess a genuine passion for retail and a strong commitment to delivering exceptional customer service. This exciting opportunity is based in our vibrant Fashion Call Centre located in the city of Cape Town. Successful candidates will be part of the Customer Services department, specifically contributing to the Multimedia Department and Ecommerce team.

The Truworths Job as Call Centre Agent requires you to perform the duties below:

• Prepare thoroughly before handling inbound and outbound calls
• Deliver a professional and engaging opening at the start of every call
• Conduct high-quality collections calls while maintaining professionalism and customer focus
• Perform accurate credit line affordability calculations in line with company requirements
• Educate customers on the benefits of making payments, the National Credit Act (NCA), the Fashion Delivery Service, and the consequences of non-payment
• Follow administrative call procedures efficiently while updating customer information and recording accurate call summaries in the memo field
• End every call professionally by ensuring all customer queries have been addressed and the conversation is concluded clearly.

For application purposes, please kindly take note of the Truworths Job as Call Centre Agent 2026’s Reference Number: TRU260402-2.

Eligibility Criteria
Before proceeding with their applications, individuals interested in the Truworths Job for the Call Centre Agent position must demonstrate satisfaction of specific qualifying requirements. Your responses to the following questions will determine your eligibility for progressing in this learnership. It is highly advised that candidates ensure their applications align with all the conditions outlined in the following paragraphs. Failure to adhere to these requirements will directly impact the overall outcome of your applications.

The Truworths Job as Call Centre Agent Eligibility Criteria are as follows:

• Obtain a Matric certificate or an equivalent qualification
• Gain previous experience in a similar role to strengthen your application
• Demonstrate proficiency in Microsoft Excel, Word, and other basic computer applications
• Maintain strong focus and concentration while completing daily tasks
• Build excellent customer service and interpersonal skills when dealing with clients
• Communicate clearly and professionally in spoken and written English
• Work independently while thriving in a fast-paced environment
• Complete tasks accurately with exceptional attention to detail
• Stay focused and maintain a high level of concentration throughout the workday
• Take initiative, remain self-motivated, and adapt to changing priorities
• Apply strong problem-solving skills to resolve challenges efficiently
• Display a professional telephone manner by being customer-focused, energetic, friendly, respectful, and empathetic.

Application Instructions
Apply online: Truworths Job as Call Centre Agent 2026.

To access the specified website, it is advisable to utilize Google Chrome as your browser.

Upon reaching the application portal, please select the learnership based on your preferred location. Candidates must register on the application portal to submit their applications, and this account will be essential throughout the registration process.

An alternative option is to register using Google, Facebook, or LinkedIn, which saves time by not requiring you to start from scratch. Additionally, you can submit your application via your smartphone for greater convenience.

Participating in the evaluation process with other selection committee members, your provided information will be treated with utmost confidentiality. It is crucial to conduct a thorough check to ensure accuracy and prevent potential risks to your life in case of misinformation.

The selection committee will utilize the information you provide to register you for the event. By submitting your application, you grant permission for the committee to use your personal information for this purpose.

Applications must be submitted through the previously mentioned website; the committee will not accept materials submitted through other means, including hand delivery or fax.

Closing Date
Applications for the Truworths Job as Call Centre Agent must be submitted before the closing date on 21 August 2026.

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