City Property Contact Centre Agent
City Property Reference NumberLC0166 DescriptionThe purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. Manage contact on telephone and various channels received in the CRM system. 1. Reduce the number of abandoned calls.2. Maintain the agreed-on service levels for all communication channels managed inside and outside of the Freshdesk CRM environment.3. Maintain the agreed upon handling time for…