Nedbank Service Centre Agent (Pipeline) Vacancy
- Company Name: Nedbank
- Job Title: Service Centre Agent (Pipeline)
- Location: Johannesburg, South Africa
- Reference Number: 138818
- Closing Date: 18 April 2025
Nedbank Service Centre Agent (Pipeline) Vacancy
Nedbank is looking for South African Jobseekers with Matric / Grade 12 to apply for Service Centre Agent vacancy.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Minimum Requirements
- Matric / Grade 12 / National Senior Certificate
- 6 to 12 months of experience in a call centre environment
- Certificate: Call Centre (Preferred)
- Additionally, having a post-matric qualification or a certificate in call centre operations can be advantageous
Apply for Nedbank Service Centre Agent (Pipeline) Vacancy
