FLYSAFAIR IS HIRING CALL CENTRE AGENTS

FLYSAFAIR IS HIRING CALL CENTRE AGENTS

Call Centre Agents wanted at FlySafair

 2025/03/14 JHB

Job Reference Number: Sales&Distribution_Call Centre Agent6

Department: N/A

Industry: Aviation

Job Type: Permanent

Salary: Market Related

Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

Job Description

Receive calls from customers / passengers;

Deal with problems such as delays, cancellations etc.;

Explain processes to customers and assisting them where necessary;

Work in a team and longer than normal hours (shift work);

Deal with confidential information; – Communicate with customers both verbally and in writing.

Job Requirements

Grade 12;

One (1) to four (4) years’ experience in a Call Centre Environment;

Travel or relevant qualification will be an advantage;

Excellent communication in English – speak, read and write;

Solid computer literacy; – Excellent phone etiquette;

No criminal or credit record;

Able to work on weekends, public holidays and flexible hours as required;

Own transport would be an advantage.

Personal Attributes:

Punctual;

Excellent understanding or experience of delivering great customer service to a customer;

High degree of patience and assertiveness;

Conflict resolution skills; – Immaculate time keeping;

Trustworthy, professional and reliable, including dealing with confidential information;

The ability to work well under pressure;

Practice good time management and willingness to work longer than normal office hours;

Remains focused in order to handle objections.

Shifts:

07:00 – 16:00

08:00 – 17:00

09:00 – 18:00

10:00 – 19:00

Includes weekends and public holidays.

CLICK HERE TO APPLY