FLYSAFAIR IS HIRING CALL CENTRE AGENTS
Call Centre Agents wanted at FlySafair
2025/03/14 JHB
Job Reference Number: Sales&Distribution_Call Centre Agent6
Department: N/A
Industry: Aviation
Job Type: Permanent
Salary: Market Related
Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.
Job Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information; – Communicate with customers both verbally and in writing.
Job Requirements
Grade 12;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English – speak, read and write;
Solid computer literacy; – Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills; – Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.
Shifts:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
