FlySafair Call Centre Agent (JHB)
FlySafair
Reference Number
callcentre_agent2
Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
Requirements
Grade 12 or equivalent (Essential);
Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
Travel or relevant qualification (Advantageous);
Excellent communication in English (speak, read and write);
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.
Shifts:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.
Closing Date: 7 April 2026
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB
To apply for this job please visit flysafair.mcidirecthire.com.
