Customer Services Clerk – South African Postbank SOC Limited

Job Overview: The South African Postbank SOC Limited is looking for qualified candidates to fill the role of Customer Services Clerk within its Postbank Operations business unit. This role is offered as a fixed-term contract, providing a unique opportunity to gain valuable experience while contributing to the customer service experience for South African Postbank customers.

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Job Title: Customer Services Clerk

Reports To: Team Lead Customer Services
Business Unit: Postbank Operations
Position Status: Fixed-Term Contract
Location: Eastern Cape, South Africa

Available Positions by Location:

Applications are open for individuals located in various towns across the Eastern Cape, including but not limited to Flagstaff, Mt Frere, Tsolo, Ngqeleni, Mthatha, Mqanduli, Port St John, Bizana, Libode, Idutywa, Butterworth, Centani, Willowvale, Elliotdale, East London, King Williams Town, Bisho, Pedi, Port Alfred, Alexandria, Grahamstown, Fort Beaufort, Whittlesea, Queenstown, Cofimvaba, Tsomo, Egcobo, Aliwal North, Sterkspruit, Elliot, Maclear, Mt Fletcher, Ugie, Mt Ayliff, Alice, and Graaff-Reinet.

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Purpose of the Job:

The Customer Services Clerk will be responsible for the verification and issuance of bank cards to customers. This includes ensuring a smooth card distribution process, keeping track of inventory, and addressing customer queries related to lost, damaged, or stolen cards.

Job Responsibilities:

1. Equipment Testing and System Access:

Perform preliminary tests on allocated equipment to ensure functionality.

Access front-end systems, report any issues to the Team Leader for immediate resolution.

2. Card Inventory Management:

Maintain accurate records of received card stock and ensure safekeeping.

Issue bank cards to customers upon verification, accurately capturing details in the system.

3. Customer Service Support:

Address customer inquiries related to lost, damaged, or stolen cards.

Provide PIN resets for customers requiring assistance.

Ensure all customer queries are resolved promptly and professionally.

4. Daily Reporting and System Coordination:

Prepare and send daily reports and statistics as required.

Report any system-related issues to the Team Leader and/or contact center for resolution.

Return unused cards at the end of each shift for safekeeping.

5. Queue Management and Special Assistance:

Assist Team Leader in managing queues at collection sites, prioritizing elderly, disabled, and sick customers.

Minimum Qualifications and Experience Required:

Educational Requirements:

Grade 12 (NQF Level 4) is required.

Post-matric qualification such as a Diploma or Degree (NQF 5, 6, or 7) with at least 120 credits.

An NQF6 qualification, National Diploma, or degree is advantageous.

Experience:

Previous experience as a Customer Services Consultant, Cashier, or in any other customer service role is preferred.

Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Skills and Attributes:

Strong listening and communication skills, with proficiency in the primary local language(s).

Effective interpersonal skills and the ability to work well under pressure.

Excellent time management and stress management skills.

High attention to accuracy and detail with strong organizational skills.

Integrity and customer-oriented mindset.

Ability to work both independently and as part of a team.

Clean criminal record is mandatory.

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How to Apply:

1. Submit Application Online:

Candidates wishing to apply should click on the provided application link specific to the Eastern Cape.

Complete the online application form, ensuring accuracy in all sections.

2. Complete Consent Forms:

After submitting the online application, download and complete the four required consent forms.

Submit the completed forms, along with supporting documents (certified copy of ID, CV, certified copies of Matric certificate and post-matric qualifications, and proof of residential address) to the email address based on the town/district where you’re applying (RecruitmentEC@postbank.co.za).

Submissions must be sent within 48 hours of completing the online application.

Deadline for Applications: 01 November 2024.
Candidates who applied through a previous national advertisement for this role do not need to reapply. Duplicate applications will not be considered.

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Important Notes and Disclaimers:

The South African Postbank SOC Limited prioritizes diversity and equity in hiring, with a focus on candidates from designated groups.

Only shortlisted candidates will be contacted. If no communication is received within three months, consider your application unsuccessful.

Postbank reserves the right to re-advertise or not fill the position.

Privacy Statement:
By applying, you consent to the processing of your personal information by Postbank and its service providers. All personal information will be securely stored and processed per South African data protection legislation.

For additional information, visit the official Postbank website or contact Postbank’s customer service. This is a great opportunity to join South African Postbank SOC Limited and make a meaningful impact within your community by providing essential banking services.

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