Call Centre Administration Clerk at AVBOB – Centurion
Closing Date: January 29, 2025
Location: Centurion, Gauteng, South Africa
Job Type: Permanent
Reference Number: 709BSCC04
Salary: Market Related
Join AVBOB, Africa’s largest mutual assurance society, as a Call Centre Administration Clerk in Centurion. Support our Alternative Channels department and grow your career in insurance. Apply by January 29, 2025!
About AVBOB
AVBOB is a trusted leader in funeral insurance and services, operating as a Mutual Assurance Society with over 100 years of customer-centric values. Headquartered in Centurion, we serve a diverse client base across South Africa, offering innovative financial solutions without external shareholders, ensuring profits benefit our members.
Job Purpose
As a Call Centre Administration Clerk in the Operations Support Alternative Distribution department, you will manage administrative tasks for external call centres, ensuring seamless communication, accurate policy updates, and exceptional client service in a fast-paced insurance environment.
Key Responsibilities
- Handle daily administrative requests from external call centres, such as additions, increases, and reinstatements.
- Communicate professionally and promptly with call centres and clients.
- Schedule and facilitate debit order deductions and changes.
- Verify and ensure accuracy of changes and corrections across departments.
- Provide voice recordings and feedback to the complaints department as needed.
- Distribute monthly non-payment and provisional lapse data to call centres.
- Supply quotations and client policy information upon request.
- Resolve day-to-day issues with clients, colleagues, and third parties.
- Maintain records of voice interactions for new business and administrative changes via Secure FTP.
- Compile reports on administrative requests, progress, and quality feedback.
- Participate in collaboration meetings with call centres and report to management.
- Assist with ad hoc duties related to lead generation for call centres.
Job Requirements
- Grade 12/Matric certificate.
- 1-2 years of relevant experience (long-term insurance experience is an advantage).
- Call centre background is a plus.
Why Join AVBOB?
AVBOB offers a stable, rewarding career in a company with a century-long legacy of excellence. As part of our team, you’ll contribute to innovative insurance solutions, work in a supportive environment, and have opportunities for professional growth in Centurion’s vibrant business hub.
Application Process
Apply online via the AVBOB careers portal. If you do not hear back within 14 days, consider your application unsuccessful. For inquiries, contact AVBOB at 368 Madiba Street, Pretoria, 0002, or PO Box 1661, Pretoria, 0001.
Note: Ensure all application details are accurate, as false information may lead to disqualification. No faxed or emailed CVs will be accepted.
