FNB South Africa Call Center Agent
FNB South Africa Full job descriptionJob Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectivesAct responsibly with work related resources to contribute to cost containment.Address customer needs in order to meet or exceed customer expectations.Build and maintain stakeholder relationships.Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.Innovate to improve customer experience by continuously…