AVBOB Client Service Champion Vacancy: Permanent Job Opportunity in Polokwane, Limpopo
AVBOB Client Service Champion Vacancy: Permanent Job Opportunity in Polokwane, Limpopo
AVBOB is inviting applications from suitably qualified and experienced candidates for a Client Service Champion vacancy in Polokwane, Limpopo. This permanent employment opportunity is ideal for individuals with experience in the life insurance industry, customer service management and employee supervision.
The successful candidate will work at the AVBOB Polokwane Insurance Office, where they will play an important role in improving customer satisfaction, strengthening client retention and ensuring that administrative employees deliver excellent customer service.
AVBOB has been operating for more than 100 years and is one of South Africa’s established insurance and funeral services organisations. The company values professional development, teamwork, customer satisfaction and excellent employee performance.
Applicants with Grade 12, a FAIS-recognised qualification, RE5 certification and relevant insurance industry experience are encouraged to apply.
AVBOB Client Service Champion Vacancy Details
- Company: AVBOB
- Job Title: Client Service Champion
- Reference Number: 157CSC12
- Department: Branch Administration Permanent (705)
- Location: Polokwane, Limpopo
- Industry: Insurance
- Employment Type: Permanent
- Number of Positions: 1
- Salary: Market-related
- Closing Date: Not specified in the supplied advertisement
About the AVBOB Client Service Champion Position
AVBOB is looking for a dedicated, professional and results-driven individual to oversee customer service standards across its insurance offices.
Working under the guidance of the Area Manager, the successful candidate will be responsible for monitoring customer service performance, supporting administrative employees, resolving escalated customer enquiries and ensuring compliance with company policies and insurance industry regulations.
The position also focuses on improving customer experiences, strengthening client relationships, identifying service delivery challenges and implementing corrective measures where necessary.
This opportunity is particularly suitable for experienced professionals who have previously worked in insurance administration, customer experience management, client retention or supervisory roles.
Minimum Requirements for AVBOB Client Service Champion Vacancy 2026
Applicants must meet the following educational and professional requirements.
Educational Qualifications
- Grade 12 certificate or equivalent qualification.
- A FAIS-recognised qualification.
- RE5 (Regulatory Examination 5) certification.
- RE1 certification will be an added advantage.
- Computer literacy, including Microsoft Office, email and internet applications.
Required Work Experience
- At least 2–3 years of proven experience in the life insurance industry relating to client services.
- At least 2–3 years of relevant supervisory experience.
- In-depth knowledge of the insurance industry, associated standards, practices and regulations.
- Experience dealing with insurance intermediaries.
- Understanding of customer service processes, insurance administration and regulatory requirements.
Applicants should demonstrate the ability to supervise employees, resolve customer complaints and maintain professional relationships with different stakeholders.
Key Duties and Responsibilities
The successful candidate will perform several important responsibilities relating to customer service management, employee development, compliance, quality assurance and operational administration.
1. Team Management and Employee Development
The Client Service Champion will oversee the performance of administrative employees and help maintain consistent customer service standards.
Responsibilities include:
- Attend scheduled area meetings and provide feedback to employees regarding customer service performance.
- Identify customer service deficiencies and recommend improvements to management.
- Conduct employee meetings and maintain accurate meeting minutes.
- Identify employee development needs and prepare improvement plans.
- Provide coaching and counselling to administrative employees.
- Monitor employee performance and ensure compliance with approved procedures.
- Recommend appropriate training programmes to improve service delivery.
- Support employee performance assessments relating to customer service.
- Address escalated enquiries from administrative clerks.
- Recommend corrective action where employee performance or behaviour requires improvement.
2. Customer Service and Client Retention
The successful applicant will be responsible for maintaining high customer service standards and ensuring that customer enquiries are addressed professionally.
Responsibilities include:
- Handle escalated customer enquiries accurately and within reasonable timeframes.
- Ensure insurance policy requests and transactions are processed efficiently.
- Monitor customer satisfaction and identify opportunities for service improvement.
- Support the implementation of Voice of the Customer (VOC) initiatives.
- Monitor the implementation of the Moreki Pele programme.
- Review Net Promoter Score (NPS) results across reporting offices.
- Contact dissatisfied customers and selected satisfied customers to obtain feedback.
- Provide coaching to administrative employees based on customer feedback.
- Report customer service concerns and recommended improvements to the Area Manager.
- Monitor the implementation of standardised customer service procedures.
- Ensure insurance policy maintenance requests are processed accurately and on time.
3. Regulatory Compliance and Risk Management
The position requires an understanding of insurance regulations and business risk management.
Responsibilities include:
- Monitor compliance with relevant legislation and regulations.
- Ensure administrative employees understand company policies and procedures.
- Promote compliance with the Financial Advisory and Intermediary Services Act (FAIS).
- Monitor compliance with the Protection of Personal Information Act (POPIA).
- Support compliance with the Financial Intelligence Centre Act (FICA).
- Maintain awareness of the Basic Conditions of Employment Act (BCEA) and Labour Relations Act (LRA).
- Promote the Treating Customers Fairly (TCF) principles and their six outcomes.
- Identify suspicious transactions and report potential risks to management.
- Ensure customer documentation and transactions are processed correctly.
- Review policy payment reconciliation reports.
- Monitor banking and financial reconciliation activities.
- Recommend improvements to internal controls, systems and operational procedures.
4. Quality Assurance and Customer Retention
The Client Service Champion will monitor the quality of administrative services and support the company’s customer retention initiatives.
Responsibilities include:
- Monitor the accuracy and quality of administrative work.
- Ensure employees follow approved business procedures.
- Oversee the extraction and distribution of daily non-payment reports.
- Monitor customer retention activities across reporting offices.
- Consolidate feedback from branch managers, district managers, team leaders and other responsible employees.
- Prepare weekly quality assurance and customer retention reports.
- Identify recurring service delivery challenges.
- Recommend corrective measures to improve customer satisfaction.
- Submit consolidated reports to the Area Manager.
5. Customer Complaints and Fraud Investigations
The successful candidate will also assist with handling customer complaints and suspected fraudulent activities.
Responsibilities include:
- Receive and record complaints submitted by customers.
- Escalate serious customer complaints to the Area Manager.
- Report suspected fraudulent activities to the Forensics Department.
- Refer complaints and investigations received from Head Office to the responsible line managers within one day of receipt.
- Monitor investigation progress and ensure feedback is submitted within agreed timeframes.
- Maintain accurate complaint and investigation records.
- Provide feedback to relevant stakeholders.
- Ensure appropriate reporting procedures are followed.
6. Reporting and General Office Administration
The successful applicant will support operational administration and reporting activities.
Responsibilities include:
- Compile weekly and monthly customer service reports.
- Prepare transaction and activity reports for the Area Manager.
- Monitor office asset registers and ensure accurate recordkeeping.
- Conduct or oversee regular asset verification.
- Identify and report discrepancies in asset records.
- Maintain office attendance registers where required.
- Monitor petty cash accounts and reconciliation reports.
- Report financial discrepancies to the Area Manager.
- Support the efficient administration of the Polokwane Insurance Office and reporting offices.
Skills and Competencies Required
AVBOB is looking for an individual who demonstrates strong leadership, communication and organisational abilities.
The ideal candidate should possess the following competencies:
- Communication Skills: Excellent verbal and written communication abilities.
- Interpersonal Skills: Ability to maintain positive relationships with clients and colleagues.
- Attention to Detail: Ability to identify errors and maintain accurate records.
- Leadership Skills: Ability to supervise, guide and coach employees.
- Planning and Organisation: Ability to manage tasks efficiently and meet deadlines.
- Decision-Making Skills: Ability to assess situations and recommend appropriate solutions.
- Conflict Management: Ability to handle complaints and workplace disagreements professionally.
- Computer Literacy: Proficiency in Microsoft Office and relevant business systems.
- Teamwork: Ability to work effectively with colleagues and management.
- Negotiation Skills: Ability to engage stakeholders and resolve customer concerns.
- Dependability: Ability to perform responsibilities consistently and professionally.
- Initiative: Willingness to identify challenges and recommend improvements.
AVBOB Client Service Champion Salary and Benefits
The AVBOB Client Service Champion position offers a market-related salary.
The advertisement does not specify the exact annual or monthly remuneration package.
Because this is a permanent position, it may appeal to experienced insurance professionals seeking long-term career opportunities.
Applicants should confirm the remuneration package and applicable employment benefits during the recruitment process.
How to Apply for AVBOB Client Service Champion Vacancy
Interested candidates who meet the minimum requirements should submit their applications through the official AVBOB recruitment platform.
Application Steps
- Visit the official AVBOB careers portal.
- Search for Client Service Champion – Polokwane.
- Identify the vacancy using reference number 157CSC12.
- Review the full job description and minimum requirements.
- Prepare an updated CV highlighting your insurance, customer service and supervisory experience.
- Prepare your educational qualifications and professional certifications as requested.
- Complete the online application form.
- Submit your application according to the instructions provided on the recruitment platform.
Documents to Prepare
Applicants should have the following documents available where requested:
- Updated curriculum vitae (CV).
- Grade 12 certificate.
- FAIS-recognised qualification.
- RE5 certificate.
- RE1 certificate, if applicable.
- Relevant supporting documents requested during recruitment.
Important: Candidates must ensure that all application information is accurate. Meeting the minimum requirements does not automatically guarantee an interview or employment.
AVBOB Client Service Champion Vacancy Closing Date
The vacancy advertisement was published on 04 November 2026.
Closing Date: Not specified in the supplied advertisement.
Applicants are encouraged to check the official AVBOB careers portal for the latest application deadline and to confirm whether the vacancy remains open.
Why Work for AVBOB?
AVBOB has established a long-standing presence in South Africa’s insurance and funeral services industry.
Working for the company provides an opportunity to contribute to customer satisfaction, business efficiency and professional service delivery.
The Client Service Champion position offers exposure to several important areas, including:
- Customer experience management.
- Insurance operations and administration.
- Employee supervision and development.
- Regulatory compliance.
- Client retention strategies.
- Quality assurance.
- Risk management.
- Operational reporting and performance improvement.
For experienced insurance professionals, this role provides an opportunity to develop leadership capabilities while contributing to improved customer service standards.
Frequently Asked Questions About AVBOB Vacancies 2026
Is the AVBOB Client Service Champion position permanent?
Yes. The advertised Client Service Champion position in Polokwane is a permanent employment opportunity.
Where is the AVBOB Client Service Champion vacancy located?
The position is based at the AVBOB Polokwane Insurance Office in Limpopo, South Africa.
Can applicants with Grade 12 apply?
Yes. Grade 12 is one of the minimum requirements. However, applicants must also possess a FAIS-recognised qualification, RE5 certification and relevant work experience.
Is previous work experience required?
Yes. Applicants must have 2–3 years of experience in life insurance client services and 2–3 years of relevant supervisory experience.
Is RE5 compulsory for the AVBOB vacancy?
Yes. RE5 certification is listed among the minimum qualification requirements.
Is RE1 compulsory?
No. RE1 certification is listed as an added advantage.
How much does AVBOB pay a Client Service Champion?
AVBOB has indicated that the position offers a market-related salary. The exact remuneration amount has not been disclosed in the advertisement.
What is the AVBOB Client Service Champion reference number?
The job reference number is 157CSC12.
How many positions are available?
There is one permanent position available.
Final Thoughts
The AVBOB Client Service Champion Vacancy 2026 in Polokwane, Limpopo, presents an employment opportunity for experienced insurance professionals seeking to advance their careers in customer service management and insurance operations.
Applicants with Grade 12, a FAIS-recognised qualification, RE5 certification, relevant insurance experience and supervisory skills are encouraged to consider this position.
The successful candidate will play an important role in improving customer experiences, supporting administrative employees, promoting regulatory compliance and strengthening client retention.
Interested applicants should check the official AVBOB recruitment platform and submit their applications while the vacancy remains available.
