SANRAL IS HIRING CALL CENTRE AGENTS X38
SANRAL IS HIRING Contact Centre Agents X38 SANRAL REPORTS TO Contact Centre Supervisor GRADE B5 (Patterson Classic) SALARY Market-related APPOINTMENT TYPE Permanent MINIMUM REQUIREMENTS NQF 5 Certificate in Contact Centre / Customer Service Three (3) years minimum relevant experience in a contact centre / call centre environment. ADVANTAGEOUS: Experience in Customer Relation Management (CRM) System Experience in contact centre telephone systems e.g. SMARTZ, Avaya TECHNICAL COMPETENCIES: Knowledge of customer care best practices, including handling difficult interactions, empathy, and service recovery….