South African National Blood Service(SANBS) Helpdesk Administrator
South African National Blood Service(SANBS) About the jobJob Description Key Performance Areas Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA’s.Administer the Service Desk System effectively and efficiently.Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries.Administer User Accounts. Competencies Analytical thinking and attention to detailProblem solvingPlanning, organising and MonitoringJudgement and decision-makingEthical BehaviourResilience and Stress ManagementDrive and Belief in the CauseFlexibility and AdaptabilityExcellence OrientationCustomer Service OrientationRelationship Building SkillsTeamworkCommunicationKnowledge…