About the Afrizan People Intelligence
Afrizan People Intelligence is a leading South African talent solutions provider dedicated to helping organisations identify, attract, and retain high-calibre professionals. With extensive expertise in recruitment, workforce management, and human capital development, the company plays a key role in connecting job seekers with rewarding career opportunities across diverse sectors, including technology, customer service, and customer experience (CX). Through a combination of industry expertise, innovative recruitment practices, and a strong commitment to transformation and Broad-Based Black Economic Empowerment (B-BBEE), the organisation delivers talent strategies that create value for both employers and candidates.

The company provides a comprehensive range of workforce solutions tailored to meet the evolving needs of modern businesses. Its service offerings include permanent and contract recruitment, temporary staffing, Recruitment Process Outsourcing (RPO), Recruitment as a Service (RaaS), and Business Process Outsourcing (BPO). By partnering closely with leading organisations, Afrizan People Intelligence develops customised talent solutions supported by workforce analytics, market insights, and scalable staffing models. This strategic approach enables clients to enhance productivity, strengthen operational performance, and achieve sustainable long-term business success.

About the Afrizan People Intelligence Graduate Learnership 2026
Afrizan People Intelligence is searching for candidates who need theoretical knowledge and practical experience with their beneficial graduate learnership. The Afrizan People Intelligence Graduate Learnership is a comprehensive 12-month programme accredited by the Services SETA, designed to equip recent graduates with both theoretical knowledge and practical workplace experience. Through a combination of structured training and hands-on exposure in a professional environment, participants gain valuable insights into modern business operations while developing the skills required to succeed in customer-focused roles.

Throughout the programme, learners have the opportunity to strengthen their customer service capabilities, communication skills, problem-solving abilities, and overall business acumen. By applying classroom-based learning in real-world workplace settings, participants build practical experience that enhances their employability and career readiness. Upon successful completion of the learnership, learners earn a nationally recognized qualification, providing a strong foundation for future career growth and professional development.

You will be required to perform the duties below:

• Respond to customer inquiries across multiple communication platforms while delivering timely and effective support
• Deliver a high standard of customer service by maintaining professionalism and a customer-focused approach
• Address customer concerns efficiently and refer complex matters to the appropriate teams when necessary
• Update and maintain accurate customer data, records, and account information in accordance with company requirements
• Contribute to customer retention efforts by supporting engagement activities and fostering positive customer relationships
• Encourage the adoption of digital solutions and self-service tools to enhance the customer experience
• Actively engage in all learnership-related training sessions, workshops, assessments, and development activities
• Comply with organizational policies, service quality expectations, and established operational processes at all times.

In return, you will be entitled to the following items:

• Work toward obtaining a Certificate in Contact Centre and Business Process Outsourcing Support (NQF Level 3) through successful completion of the learnership programme
• Gain practical experience by working in a professional contact centre environment and applying learned skills in real-world situations
• Develop an understanding of customer service, digital engagement strategies, and core business operations through hands-on exposure
• Build workplace readiness by strengthening professional, interpersonal, and career-development skills essential for long-term success
• Benefit from ongoing mentorship, guidance, and support throughout the duration of the programme to encourage continuous learning and growth.

Eligibility Criteria
Individuals interested in applying for the Afrizan People Intelligence Graduate Learnership must first ensure that they meet the prescribed eligibility requirements. The criteria outlined below will serve as the basis for determining whether applicants are suitable for consideration in the programme. To maximize the likelihood of a successful application, candidates should satisfy all stated requirements before applying. Failure to meet one or more of these conditions may affect an applicant’s eligibility and overall application outcome.

The Afrizan People Intelligence Graduate Learnership Eligibility Criteria are as follows:

• Hold South African citizenship and provide proof of citizenship when required
• Obtain a Matric Certificate (Grade 12) or an equivalent accredited qualification
• Apply as a recent graduate seeking practical workplace exposure and professional development opportunities
• Demonstrate strong verbal and written communication skills when interacting with colleagues and customers
• Deliver excellent customer service by maintaining a professional and customer-focused approach
• Utilize basic computer applications effectively, including Microsoft Office programs
• Display a positive attitude and a strong willingness to learn and develop new skills
• Collaborate effectively with others and contribute positively within a team environment
• Reside within a 20-kilometre radius of Salt River, Cape Town
• Commit to participating in the full 12-month learnership programme
• Work rotational shifts scheduled between 07:00 and 23:00 as required
• Maintain access to reliable transportation for commuting to and from the workplace.

Application Instructions
Apply online: Afrizan People Intelligence Graduate Learnership 2026.

You will also need to send in the documents below to this email address: AZrecruitmentCPT@afrizan.co.za

• Submit an up-to-date Curriculum Vitae (CV)
• Provide a certified copy of a valid identification document
• Attach a certified copy of the Matric certificate
• Include copies of any relevant academic certificates, qualifications, or supporting credentials.

Please follow the application instructions below:

1. Use Google Chrome when accessing the application portal to ensure the best user experience and full system compatibility
2. Complete all sections of the application form with accurate, relevant, and current information
3. Carefully verify every detail before submitting your application, as all information will be reviewed and any discrepancies may result in disqualification
4. Authorize the processing of your personal data for registration and candidate assessment purposes by proceeding with your application
5. Participate in a verification process to validate the accuracy and authenticity of the information provided, understanding that any false or misleading information will lead to disqualification
6. Submit your application exclusively through the designated online platform, as applications sent via hand delivery, fax, email, or any other method will not be considered.

Closing Date
Application is available as long as it is not deleted on its official website.

Candidates are encouraged to submit their applications as early as possible. Early applications improve the chances of securing a position within the recruitment period and provide adequate time to resolve any unforeseen issues.

Applicants who do not receive a response within two weeks of submitting their application should consider their application unsuccessful. To stay informed about future vacancies and recruitment updates, candidates are advised to monitor the company’s official communication channels regularly.

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