Department of Employment and Labour Client Service Officer Vacancies: X2 Posts Available
Department of Employment and Labour Client Service Officer Vacancies: X2 Posts Available
The Department of Employment and Labour is inviting suitably qualified applicants to apply for two Client Service Officer: IES vacancies in KwaZulu-Natal.
The available positions are based at the Ladysmith Labour Centre and Richards Bay Labour Centre. Applicants only need a Grade 12 qualification, and no previous work experience is required.
This is a valuable opportunity for job seekers who want to gain experience in client services, public administration and the South African labour environment.
Applications for the Department of Employment and Labour Client Service Officer vacancies close on 17 August 2026.
Department of Employment and Labour Client Service Officer Vacancies
- Position: Client Service Officer: IES
- Number of posts: Two
- Department: Department of Employment and Labour
- Salary: R280 278 per annum
- Locations: Ladysmith and Richards Bay, KwaZulu-Natal
- Minimum qualification: Grade 12
- Experience required: None
- Closing date: 17 August 2026
Available Client Service Officer Posts
The two vacancies are distributed as follows:
Ladysmith Labour Centre
- Number of posts: One
- Reference number: HR4/4/7/3
- Location: Ladysmith, KwaZulu-Natal
Richards Bay Labour Centre
- Number of posts: One
- Reference number: HR4/4/7/11
- Location: Richards Bay, KwaZulu-Natal
Applicants must use the correct reference number and submit their application to the address or email allocated to their preferred Labour Centre.
Salary
The successful candidates will receive a salary of:
R280 278 per annum
The advertised salary is the annual remuneration attached to the Client Service Officer: IES position.
Minimum Requirements
Applicants must have:
- A Grade 12 certificate
- No previous work experience is required
This makes the opportunity suitable for matriculants and entry-level job seekers who meet the minimum requirements and are interested in working within the public service.
Required Knowledge
Candidates should have knowledge or an understanding of:
- Relevant South African labour legislation and regulations
- Relevant International Labour Organization conventions
- The Public Service Regulations
- The Public Service Act
- Departmental policies, procedures and guidelines
- Batho Pele Principles
Applicants should be willing to learn more about the legislation, systems and procedures used by the Department of Employment and Labour.
Skills and Competencies
The Department is looking for applicants who demonstrate the following skills:
- Good interpersonal skills
- Professional telephone etiquette
- Interviewing skills
- Computer literacy
- Written and verbal communication skills
- Ability to interpret legislation
- Problem-solving skills
- Ability to work with members of the public
- General administrative ability
Because the successful candidates will assist clients at a help desk, applicants should be approachable, patient and able to communicate clearly.
Key Duties and Responsibilities
The successful Client Service Officers will be responsible for providing frontline services to clients visiting the Labour Centre.
Main duties will include:
- Providing services at the help desk as the first point of entry for registration services
- Assisting clients with enquiries relating to IES labour legislation
- Resolving complaints received from clients within the scope of the relevant standard operating procedures
- Providing accurate information and guidance to members of the public
- Performing general administrative duties
- Capturing and maintaining client information where required
- Participating in departmental advocacy and information sessions
- Supporting the effective delivery of services at the Labour Centre
The position requires someone who can remain professional while assisting clients with different enquiries, complaints and service needs.
How to Apply for the Ladysmith Post
Applicants applying for the Ladysmith Labour Centre vacancy must use reference number:
HR4/4/7/3
Applications may be submitted using one of the following methods.
Postal applications
Deputy Director: Ladysmith Labour Centre
Private Bag X9926
Ladysmith
3370
Hand-delivered applications
35 Keate Street
Ladysmith
Email applications
Ladysmith enquiries
Ms L Radebe
Telephone: 036 638 1900
How to Apply for the Richards Bay Post
Applicants applying for the Richards Bay Labour Centre vacancy must use reference number:
HR4/4/7/11
Applications may be submitted using one of the following methods.
Postal applications
Deputy Director: Richards Bay Labour Centre
Private Bag X20033
Empangeni
3880
Hand-delivered applications
11 Lira Rink Road
Richards Bay
Email applications
Richards Bay enquiries
Mr I Ximba
Telephone: 035 780 8708
Important Application Information
Applicants should make sure that they:
- Use the correct reference number for the position and Labour Centre
- Send the application to the correct postal address, physical address or email address
- Check that all required documents are included
- Provide accurate and updated contact details
- Submit the application before the closing date
- Avoid submitting the same application to the wrong Labour Centre
Late, incomplete or incorrectly addressed applications may not be considered.
Employment Equity
Indian males, Indian females, white males, white females and persons with disabilities are encouraged to apply.
All applicants who meet the minimum requirements may submit applications before the closing date.
Closing Date
The closing date for the Department of Employment and Labour Client Service Officer vacancies is:
17 August 2026
Applicants are encouraged to apply early and not wait until the final day.
Why You Should Consider Applying
These Client Service Officer vacancies provide an entry point into the public service for candidates who have completed Grade 12 but do not yet have formal work experience.
The successful candidates will gain exposure to client services, labour legislation, complaint resolution, administration and government service-delivery processes.
People who enjoy helping others, solving problems and working in a structured office environment may find this opportunity suitable.
