Motus Customer Care Agent Vacancy 2026 in Edenvale: Apply by 17 July
Motus Customer Care Agent Vacancy
Motus Corporation is recruiting a Customer Care Agent to join its LiquidCapital Customer Care team in Edenvale, Gauteng. This permanent opportunity is suitable for candidates with a Matric certificate and at least two to three years of relevant customer service or motor industry experience.
The successful candidate will help customers resolve queries and complaints while contributing to improved customer service systems and organisational performance.
Applications for the Motus Customer Care Agent vacancy close on 17 July 2026.
Motus Customer Care Agent Vacancy Overview
- Company: Motus Corporation
- Division: Motus Mobility Solutions
- Business unit: LiquidCapital Division – Customer Care
- Job title: Customer Care Agent
- Location: Edenvale, Gauteng
- Employment type: Permanent
- Industry: Financial services and automotive
- Job category: Customer service
- Experience level: Entry level
- Date posted: 13 July 2026
- Closing date: 17 July 2026
- Salary: Not stated in the vacancy advertisement
Although the position is listed as entry level, applicants must have at least two to three years of relevant customer service or motor industry experience.
About LiquidCapital and Motus Corporation
LiquidCapital provides financial products and related solutions for motor vehicles. The company focuses on helping customers remain mobile while delivering services that add value throughout the vehicle ownership journey.
LiquidCapital forms part of Motus Corporation, a major automotive group with operations across several parts of the motor industry. The company places strong emphasis on leadership, innovation and creating positive customer experiences.
The successful applicant will join the LiquidCapital Customer Care team and report directly to the Customer Care Manager.
Purpose of the Customer Care Agent Position
The main purpose of the role is to record, investigate and resolve customer concerns.
The Customer Care Agent will take responsibility for customer queries from the beginning of the interaction until an appropriate solution is reached. The role also involves identifying recurring customer service challenges that could help the company improve its processes, systems and overall performance.
Applicants should be comfortable communicating with different types of customers, managing complaints and working in a busy environment where accuracy and professionalism are important.
Key Duties and Responsibilities
The appointed Customer Care Agent will be responsible for:
- Taking ownership of customer concerns and handling them with empathy, confidence and credibility.
- Investigating customer queries and identifying suitable solutions.
- Comparing customer information with the relevant requirements to determine eligibility.
- Handling difficult or sensitive customer situations calmly and constructively.
- Promoting and maintaining positive relationships with customers.
- Answering and processing calls using professional telephone etiquette.
- Capturing customer calls and information accurately on the company’s customer relationship management system.
- Searching, creating, viewing and updating customer records on the CRM platform.
- Guiding customer conversations from the initial query through to resolution.
- Assisting customers with different levels of queries and complaints.
- Adjusting communication styles according to the customer and the nature of the call.
- Managing several tasks while maintaining accuracy and service quality.
- Working with colleagues to create a supportive and productive Customer Care team.
- Contributing towards individual and team performance targets.
Minimum Education Requirements
Applicants must have:
- A Matric or Grade 12 certificate.
The following qualifications would be advantageous:
- A Customer Care or Call Centre certificate.
- Regulatory Examination certification.
- FAIS-related knowledge or qualifications.
Candidates should clearly list these qualifications on their CV where applicable.
Required Experience
Applicants must meet at least one of the following experience requirements:
- A minimum of two to three years of service advisory experience in the motor industry; or
- A minimum of two to three years of customer service experience in a competitive working environment.
Previous motor industry experience will be an advantage because LiquidCapital operates within the automotive and vehicle finance environment.
Knowledge and Skills
Motus is looking for applicants who have:
- Strong verbal and written communication skills.
- Excellent English grammar and articulation.
- Professional telephone etiquette.
- Active listening skills.
- Strong problem-solving abilities.
- The desire and commitment to resolve customer problems.
- Basic computer skills, including Microsoft Outlook and Word.
- The ability to work accurately on customer management systems.
- Good conflict-management skills.
- The ability to work under pressure and meet deadlines.
- Excellent time-management skills.
- The ability to work effectively as part of a team.
- Resilience when dealing with difficult customer situations.
- A professional and customer-focused attitude.
Knowledge of the following will be beneficial:
- The South African motor industry.
- Microsoft CRM or similar customer management software.
- The Consumer Protection Act.
- Social media customer service.
- Additional South African languages.
Applicants must be able to read, speak and understand English. The ability to communicate in other languages will be an added advantage.
Personal Attributes
The ideal candidate should be:
- Punctual and dependable.
- Honest and reliable.
- Self-disciplined.
- Confident and assertive.
- Able to perform under pressure.
- Accurate and attentive to detail.
- Professional when communicating with customers.
- Committed to high ethical standards.
- Willing to take responsibility for customer concerns.
- Able to work independently and as part of a team.
Attendance will be monitored, making punctuality and reliability important requirements for the position.
Candidates must also have their own transport or access to reliable transportation to travel to the workplace in Edenvale.
The preferred candidate will be required to have a clear credit and criminal record.
Who Should Apply?
This vacancy may be suitable for candidates who have previously worked as:
- Customer service agents.
- Call centre agents.
- Customer care consultants.
- Service advisors.
- Client service officers.
- Complaints consultants.
- Contact centre representatives.
- Automotive customer support agents.
Applicants should only apply when they meet the Matric and experience requirements.
How to Apply for the Motus Customer Care Agent Vacancy
Applications must be submitted online through the official Motus Corporation recruitment platform.
Search for the position titled “Customer Care Agent” under Motus Mobility Solutions or the LiquidCapital Customer Care division.
When completing the online application:
- Upload an updated and professional CV.
- Include your Matric or Grade 12 qualification.
- Clearly describe your customer service or motor industry experience.
- Include any Customer Care, Call Centre, RE or FAIS qualifications.
- Confirm that your contact details are correct.
- Submit the application before the closing date.
Applicants should not wait until the final day, as late or incomplete applications may not be considered.
CV Tips for Applicants
Your CV should highlight examples of how you have:
- Resolved customer queries or complaints.
- Managed difficult customer interactions.
- Used a CRM or call centre system.
- Captured customer information accurately.
- Worked towards individual or team targets.
- Communicated professionally over the telephone.
- Worked in the automotive, financial services or call centre environment.
Avoid using one general CV for every vacancy. Adjust your professional summary and skills section so they are relevant to this Customer Care Agent position.
Closing Date
The closing date for the Motus Customer Care Agent vacancy is:
17 July 2026
Applications received after the closing date may not be accepted.
Important Notice
Applicants should use only the official Motus recruitment platform when submitting their applications. Motus Corporation does not require job seekers to pay an application, recruitment or placement fee.
Ensure that all information provided in your application is complete, accurate and supported by your qualifications and work history.
