Customer Service Agent
FlySafair
Reference Number
Customer service agent – OR
Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.
Requirements
Grade 12 or equivalent;
Airport and ticket sales experience;
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.
Personal Attributes:
Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirement.
Closing Date: 10 June 2026
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
JHB
To apply for this job please visit flysafair.mcidirecthire.com.
