About Smollan
Smollan is a global organisation that connects people, brands, and business opportunities across international markets. With more than 90 years of experience in the retail industry and a highly skilled workforce of over 80,000 employees worldwide, the company has established itself as a leader in delivering innovative retail solutions. Smollan actively operates both within and beyond the retail ecosystem, with a strong commitment to driving growth, creating meaningful opportunities, and making a positive impact on communities and individuals.

The company collaborates closely with brand owners and retailers to accelerate business growth by increasing market reach, improving product availability and visibility, enhancing operational efficiency, and delivering outstanding shopping experiences for consumers. Through its comprehensive retail support services, Smollan enables businesses to strengthen their brand presence and maintain high standards across retail environments around the world.

About the Smollan Job as Call Centre Agent 2026
Smollan is currently providing applicants with the chance to work for the company with their position as a qualified Call Centre Agent based in JHB North. The Smollan Call Centre Agent role requires candidates to provide customers with first-contact resolution to their queries, ensuring a high standard of service delivery at all times. The position involves addressing customer concerns efficiently and professionally while adhering to established Service Level Agreements (SLAs), company business rules, and regulatory requirements. Successful candidates will be expected to carry out predefined duties and operational objectives in line with approved Standard Operating Procedures (SOPs) to maintain customer satisfaction and support overall business performance.

You will be required to provide the outputs below:

• Responsible for maintaining the quality, standards, and outcomes of assigned work in line with policies, procedures, and established processes
• Take initiative in identifying issues, implementing known solutions, and escalating more complex problems when necessary
• Organize and execute tasks effectively while adjusting priorities according to the agreed plan
• Consistently comply with required timekeeping standards and continuously strive to improve personal performance
• Coordinate and integrate administrative support activities to meet required response times, quality expectations, and service delivery standards
• Handle call centre inquiries promptly and professionally, delivering accurate and excellent customer service to strengthen the organisation’s reputation.

For application purposes, please kindly take note of the Smollan Job as Call Centre Agent 2026’s Reference Number: 49570.

General Responsibilities as Call Centre Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries, complaints, and service requests promptly and accurately
• Provide customers with information about products, services, and company policies
• Resolve customer issues efficiently while ensuring a high level of customer satisfaction
• Record and update customer information accurately in the system database
• Follow communication scripts, procedures, and company guidelines during interactions
• Escalate unresolved issues or complex queries to the appropriate department or supervisor
• Maintain confidentiality of customer information and company records
• Meet daily, weekly, and monthly performance targets and service standards
• Process orders, applications, or service requests according to company procedures
• Monitor and follow up on pending customer cases when necessary
• Demonstrate strong communication, listening, and problem-solving skills during all interactions
• Collaborate with team members and supervisors to improve customer service operations
• Stay updated on company products, services, and operational procedures
• Ensure compliance with company regulations, policies, and quality assurance standards.

Eligibility Criteria
Do you believe you have the skills and qualifications needed to apply for the Smollan Call Centre Agent position? If so, make sure to submit your application without delay. Before applying, however, it is important to review the vacancy’s eligibility requirements. These criteria will help determine whether you are a suitable candidate for the role. To assess your qualifications, carefully examine the eligibility requirements listed below. To improve your chances of success, it is strongly recommended that you meet all of the specified criteria.

The Smollan Job as Call Centre Agent Eligibility Criteria are as follows:

• Possess 1–2 years of experience in a similar working environment
• Successfully complete all required regulatory checks, qualifications, and accreditations to qualify as a Representative (Rep) and Supervisee in accordance with FSCA requirements
• Obtain a Matric qualification equivalent to NQF Level 4

Application Instructions
Apply online: Smollan Job as Call Centre Agent 2026.

Please follow the application instructions below:

1. For the best user experience, applicants are advised to access the application portal using Google Chrome
2. Ensure that the application form is completed accurately and with all relevant information provided
3. Before submitting, carefully review all details, as the selection committee will conduct a thorough assessment of each application. Any inaccurate or misleading information may result in disqualification
4. By submitting an application, candidates consent to the use of their personal information for registration and processing purposes
5. Applicants may also be required to undergo further verification to validate the authenticity of the information provided. Submission of false information will lead to disqualification
6. Applications must be submitted exclusively through the official online portal. Submissions made by hand delivery, fax, or any other alternative method will not be accepted.

Closing Date
Application is available as long as it is not deleted on its official website.

Candidates are encouraged to submit their applications promptly after being notified of their selection. Doing so will allow them more time to carefully review and evaluate the content of their applications. Applicants are therefore advised to begin preparing their materials at the earliest opportunity.

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