Department of Health Switchboard Operator Jobs at Sebokeng Hospital (Apply Before 7 April 2026)

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The Gauteng Department of Health is inviting applications for Switchboard Operator jobs at Sebokeng Hospital. This opportunity is ideal for candidates with Matric (Grade 12) who have strong communication skills and experience in administration or customer service.

The department is currently recruiting two Switchboard Operators to join the Administration and Support Department, offering a competitive government salary package and benefits.

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Job Overview

Position: Switchboard Operator
Reference Number: refs/045330
Department: Administration and Support
Number of Posts: 2
Salary: R228 321 per year (plus benefits)
Location: Sebokeng Hospital, Gauteng
Employer: Gauteng Department of Health
Closing Date: 07 April 2026

This role plays a key part in ensuring smooth communication within the hospital by managing incoming calls, directing enquiries, and assisting patients and visitors efficiently.

Minimum Requirements

To qualify for the Switchboard Operator position, applicants must meet the following criteria:

Grade 12 (Matric) certificate
Knowledge of administrative and clerical procedures
Understanding of Public Service Regulations
Good telephone etiquette and customer service skills
Strong communication and interpersonal skills
Ability to listen attentively and communicate clearly in English
Basic problem-solving and analytical abilities
High levels of accountability and ethical conduct
Computer literacy, including:
- MS Word
- MS Excel
- Email and internet usage
Ability to work well under pressure
Strong customer focus and client orientation

Key Duties and Responsibilities

Successful candidates will perform several administrative and communication duties, including:

Operating the hospital switchboard and answering incoming calls promptly
Managing internal and external enquiries from patients and staff
Directing callers to the appropriate departments or officials
Recording and distributing messages accurately
Providing basic information about hospital services
Receiving and guiding visitors and guests to the correct offices
Maintaining telephone directories and important contact databases
Keeping records and registers for documents copied or printed
Monitoring the telephone management system and verifying accounts
Compiling monthly reports for management
Reporting faults with telephone systems or photocopiers to the ICT department
Ensuring the reception area remains clean and professional
Performing additional duties assigned by supervisors

Application Process

Applications must be submitted online through the Gauteng Government recruitment portal.

Important application guidelines:

Applicants must complete the new Z83 application form.
The form must be fully completed, initialed, and signed.
A recently updated CV must accompany the application.
Work experience on the CV must be listed in chronological order, including:
- Institution name
- Job title
- Start and end dates (DD/MM/YYYY)

According to Department of Public Service and Administration Circular 19 of 2022:

Applicants do not need to submit certified copies of qualifications during the initial application stage.
Only shortlisted candidates will be required to provide certified documents before the interview.

Click here to apply

Candidates with foreign qualifications must provide an evaluation certificate from the South African Qualifications Authority.

Important Notes

Applications submitted by fax or hand delivery will not be accepted.
The recruitment process may include verification checks and practical assessments.
If you do not receive feedback within three months after the closing date, consider your application unsuccessful.
The department may conduct medical surveillance in line with the Occupational Health and Safety Act.
The Gauteng Department of Health supports Employment Equity, and people with disabilities are encouraged to apply.
No payment is required when applying for government jobs.

Why This Job Is a Good Opportunity

Working as a Switchboard Operator at Sebokeng Hospital provides:

A stable government job
Competitive salary with public service benefits
Valuable administration and communication experience
Opportunity to work in the public healthcare sector

For job seekers with strong communication skills and administrative ability, this role offers an excellent entry point into government employment.

Application Deadline: 07 April 2026

Interested candidates should ensure their Z83 form and CV are submitted online before the closing date to be considered for this opportunity.