Administrator (Mass Market) – Discovery DCM Distribution
Hiring Company: Discovery Limited
Business Unit: DCM Distribution (Funeral Distribution)
Job Category: Administration & Office Support
Location: Cape Town, Western Cape
Posted Date: 14 January 2026
Employment Equity: Yes (EE targets apply)
Table of Contents
Job Overview
Discovery’s Funeral Distribution team is recruiting a Mass Market Administrator to support a national sales structure of 12 Sales Managers. This role is ideal for a detail-oriented administrator with financial services experience, strong coordination skills, and a passion for customer service. You’ll be the operational backbone of the branch—supporting sales, managing office workflows, and ensuring service excellence for advisers and walk-in clients.
What You’ll Do
- Quality assure (QA) all submitted business
- Capture new business and claims; follow up on outstanding requirements within SLAs
- Compile, track, and action daily, weekly, and monthly reports
- Support the Sales Manager with administration, insights, and trend analysis
- Collaborate across business areas to improve office efficiency
- Service financial advisers and act as a liaison between management and business units
- Compile and present monthly team performance reports
- Ensure onboarding is completed within agreed SLAs
- Manage walk-in clients and provide frontline reception services
- Liaise with Discovery stakeholders and handle inbound calls
- Oversee general office administration and workflow management
Key Competencies
- Excellent attention to detail
- Strong planning, organising, and time management
- Customer-service driven with a positive attitude
- Ability to work under pressure and multi-task
- Clear verbal and written communication
- Relationship-building and results-oriented mindset
- Assertiveness and accountability
Minimum Requirements
- Matric (Grade 12)
- Experience in the Financial Services Industry
- Knowledge and understanding of Funeral Plans
Why Join Discovery?
- Work with a leading South African financial services brand
- Stable role within a high-performing distribution team
- Inclusive employer with a strong Employment Equity commitment
- Opportunity to grow within administration and financial services
Employment Equity Statement
Discovery is an Equal Opportunities employer. The company’s Employment Equity Plan and Targets will be considered during recruitment. Applicants with disabilities are encouraged to apply.
