Nedbank is calling on qualified and motivated individuals to apply for their Service Consultant positions (Fixed Term – 6 Months). These exciting roles are available in Makhado, Tzaneen, and Thohoyandou. If you have experience in banking, customer service, or cash handling, this is your chance to join one of South Africa’s top financial institutions. Applications close on 28 September 2025, so don’t miss out on this opportunity.
This role is perfect for someone who enjoys working with people, has a passion for problem-solving, and is comfortable using technology. As a Service Consultant, you will play a key role in assisting clients, managing cash transactions, and promoting Nedbank’s digital and self-service solutions.
Why This Role is Important
Nedbank is focused on giving clients the best banking experience. This position helps the bank achieve that goal by ensuring customers receive excellent service. You will educate clients on using digital banking platforms, assist them with various banking needs, and make sure their transactions are handled smoothly and securely.
This job is ideal for someone who:
- Enjoys helping others and solving problems.
- Is confident using digital tools and banking systems.
- Can handle cash transactions with accuracy and honesty.
- Wants to grow within the banking sector.
Minimum Qualifications Needed
To qualify for this position, you must have:
- Essential Qualification: Diploma (NQF Level 6).
- Preferred Qualification: Higher Certificate in Banking Services (NQF 5).
- Experience: 1-2 years of experience in:
- Retail or banking client service.
- Cash handling and first-line problem resolution.
- Foreign exchange experience will be a big advantage.
Key Duties and Responsibilities
As a Nedbank Service Consultant, your daily tasks will include:
1. Client Engagement
- Helping clients use digital banking services like mobile apps and online platforms.
- Assisting with issues such as login problems or downloading apps.
- Helping clients buy prepaid services like airtime and data online.
- Guiding clients on how to get statements, cards, and other important documents using self-service areas.
- Building strong, long-term relationships with clients by keeping them informed and supported.
- Discovering clients’ financial needs and connecting them to the right solutions.
- Referring potential sales leads to relevant departments for action.
- Meeting and greeting clients while verifying documents and guiding them where needed.
2. Cash Handling and Business Operations
- Accepting and processing cash transactions such as deposits, withdrawals, and transfers.
- Balancing cash at the end of each shift and securing branch stock like bank cards.
- Loading and balancing ATMs, replenishing consumables, and performing first-line device maintenance.
- Preparing and handling inter-bank transfer documents according to policy.
- Managing queues and assisting clients with special needs to ensure smooth service.
- Following Nedbank procedures to minimize cash losses and report discrepancies.
3. Risk and Compliance
- Preventing fraud by strictly following Nedbank’s security rules and policies.
- Controlling counter limits and drop safes according to company guidelines.
- Ensuring all client transactions are secure and compliant with regulations.
Skills and Knowledge Required
To succeed in this role, you must have:
- Strong customer service skills.
- Problem-solving abilities and attention to detail.
- Good understanding of Nedbank products and services.
- Knowledge of Forex products and foreign exchange transactions.
- Ability to work under pressure while remaining professional and accurate.
Key Behavioral Competencies:
- Building customer trust and loyalty.
- Excellent teamwork and collaboration.
- Adaptability and ability to work under stress.
- Commitment to continuous learning and growth.
Work Locations
This position is available in three key branches:
- Makhado
- Tzaneen
- Thohoyandou
Applicants must be willing to work in any of these locations based on the bank’s needs.
Why Work for Nedbank
Nedbank is one of the most respected financial institutions in South Africa. By joining their team, you will gain:
- Valuable experience in the banking industry.
- Opportunities to grow your career through training and development.
- A chance to be part of a company that focuses on innovation and client satisfaction.
Even though this is a 6-month fixed-term contract, top-performing individuals may be considered for future permanent positions.
How to Apply
If you meet the requirements and are ready to start a rewarding career with Nedbank, prepare a strong CV that highlights your experience and qualifications.
Applications close on 28 September 2025, so don’t wait until the last minute.
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