Tsebo Solutions Group General Assistant

Tsebo Solutions Group

About the job
Duties & Responsibilities

Operational Delivery

Assist the Handyman with general repair and maintenance of all building related issues.
Ensure that all jobs are carried out in a safe and competent manner.
Clean-up work area on completion of a job.
Ensure the workshop is kept clean and clear at all times.
Tools are to be looked after and maintained in a good working condition
Carry out any duties as required and instructed by the Handyman
To provide support with regard to reactive and proactive maintenance and planned preventative maintenance.
Ensure all work is carried out in accordance with the OHS Act requirements
Ensure work areas are in a clean and tidy state when the work is completed
Ensure preparations of the PM documents and Jobcards are printed out and ready
Ensure the workshop is clean and representable at all times.
Assist the PIC with the vehicle check sheets.
Ensure the vehicle is clean at all times.

Customer Focus

Work with teams to develop and maintain a customer-focused attitude toward activities
Interact with clients to provide and process information in response to enquiries, concerns and requests about services
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
Attend to and resolve all client queries timeously or escalate when necessary
Follow up and follow through on all queries timeously
Manage any conflict

Reporting

Update and maintain all relevant records as requested

Code Of Conduct

Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
Take responsibility for one’s own performance
Promote TFS’s & Clients’ image and corporate citizenry through deliberate and co-ordinated activities
Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position

Skills and Competencies

Knowledge of equipment, materials and suppliers used in facilities management.
Have a good knowledge of machine tools, general maintenance.
Negotiating skills
Time Management Skills
Supplier/Sub-Contractor management
Experience with plumbing, carpentry and electrical systems required
Excellent facility with common hand and power tools
Familiarity with building layouts and infrastructures
Hospitality and customer centric focus
Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
Resilience: ability to cope with setbacks
Ability to work unsupervised and within a team
Self-disciplined, motivated, energetic self-starter with an exemplary work ethos
Capability to interact with both internal and external customers at all levels
Ability to maintain confidentiality
Attention to detail with a methodical and structural approach
Results focussed and professionalism
Ability to multitask
Ability to follow established procedures
Ability to work under pressure
Project a professional and competent image at all times when on duty
Customer centricity