About Truworths
Truworths International Ltd is recognized as one of South Africa’s leading and most reputable retail brands, celebrated for its stylish and wide-ranging selection of clothing, footwear, and accessories. Over the years, the company has earned strong customer loyalty by blending contemporary global trends with distinct South African character, resulting in collections that feel both modern and culturally rooted. This unique combination allows Truworths to attract a broad audience—from fashion-forward shoppers to those seeking everyday wardrobe essentials—cementing its reputation as a top destination for quality and variety.

Committed to offering convenience and accessibility, Truworths provides a smooth shopping experience through both its extensive network of physical stores and its intuitive online platform. Customers can discover new arrivals at any time, whether they enjoy visiting stores or prefer the ease of online shopping from home. Beyond its local footprint, Truworths has grown into several international markets, including the United Kingdom, Germany, Ireland, the United States, and multiple regions across Africa. This expanding global reach reflects the brand’s ability to thrive in diverse environments while consistently delivering fashionable designs, dependable quality, and exceptional service.

About the Truworths Stores Job Vacancy as Debt Collector 2026
Truworths Stores is now searching for applicants who would like a permanent employment opportunity as a Debt Collector based in Cape Town, Western Cape. The Truworths Stores Debt Collector vacancy seeks individuals who demonstrate a genuine enthusiasm for the retail environment and a strong dedication to delivering excellent customer service. The role requires candidates who are committed, motivated, and capable of upholding the company’s service standards while carrying out debt collection responsibilities.

You will be required to perform the duties below:

• Inform the customer of the full amount they owe, including both arrears and the current instalment
• Request immediate payment or obtain confirmation of a promise to pay (PTP)
• Verify the customer’s next expected payment date
• Confirm the customer’s salary date and ensure it aligns with the agreed PTP date and their most recent payment
• Explain the consequences of failing to pay and highlight the benefits of making timely payments
• Negotiate for settlement of the total amount due or arrange multiple PTPs when necessary
• Offer the option to pay by credit card and clearly explain the advantages of using this payment method
• Present the debit order option and outline the benefits of paying through a debit order
• Record all information accurately and apply the correct action codes in the system.

For application purposes, please kindly take note of the Truworths Stores Job Vacancy as Debt Collector 2026’s Reference Number: TRU250508-2.

General Responsibilities as Debt Collector

• Contact debtors by phone, email, or written communication to recover outstanding payments
• Verify debtor information and update records with accurate and current data
• Negotiate repayment plans or settlements that comply with company policies
• Maintain professionalism and courtesy while handling difficult or sensitive conversations
• Follow up consistently on overdue accounts to ensure timely collection
• Document all interactions, payment commitments, and account updates in the system
• Adhere to legal regulations and company guidelines related to debt collection practices
• Investigate and resolve disputes or queries raised by debtors
• Escalate complex or non-responsive cases to management when necessary
• Meet daily, weekly, and monthly collection targets and performance metrics
• Protect confidential customer information and handle data securely
• Collaborate with team members and other departments when needed
• Provide feedback on recurring issues or trends that may impact collections.

Eligibility Criteria
Before applying for the Truworths Stores Debt Collector position, candidates should make sure they fulfill all required eligibility criteria. The screening questions are meant to assess whether the role fits their background and abilities. Applicants are advised to read through every requirement carefully and verify that their qualifications match what the position demands. Overlooking or failing to meet any of these criteria may decrease the chances of moving forward in the selection process and could affect the final outcome of the application.

The Truworths Stores Job Vacancy as Debt Collector Eligibility Criteria are as follows:

• Hold a Matric certificate or an equivalent qualification
• Demonstrate competency in computer programs such as Excel and Word
• Communicate in multiple languages to gain an added advantage
• Show willingness, enthusiasm, and active participation in all tasks
• Display eagerness to develop and acquire new skills
• Maintain patience and tolerance in various situations
• Strive to succeed and approach tasks with a competitive mindset
• Sustain focus and concentrate effectively for extended periods
• Remain persistent and assertive when handling challenges
• Perform well in fast-paced, high-pressure, and competitive environments
• Apply strong problem-solving abilities to daily responsibilities
• Use effective negotiation techniques when required
• Arrive on time consistently and maintain excellent attendance
• Act with honesty and uphold trustworthiness at all times
• Adjust quickly to change in a dynamic, fast-moving setting
• Follow and comply with all company and departmental standards, policies, and procedures.

Application Instructions
Apply online: Truworths Stores Job Vacancy as Debt Collector 2026.

Please follow the application instructions below:

1. For the best user experience, open the designated website in Google Chrome
2. Once you’re in the portal, select the learnership option offered in the location you prefer
3. Create an account on the portal to complete your application, as you’ll need this login throughout the entire process
4. You can save time by signing up with Google, Facebook, or LinkedIn, or by submitting your application conveniently from your smartphone
5. Your personal details will remain private and will only be viewed by the selection committee during their evaluation
6. Double-check all your information to ensure it’s correct and to avoid mistakes that could impact your application
7. By submitting your application, you agree that the selection committee may use your personal information solely for registration purposes
8. Send your application only through the official website, as other submission methods like hand delivery or fax will not be accepted

Closing Date
Applications for the Truworths Stores Job Vacancy as Debt Collector must be submitted before the closing date on 17 December 2025.

Register as early as you can to make sure your application is considered. Keep in mind that registration is only the first step—it doesn’t guarantee acceptance, but it does secure your place in the recruitment process and moves you toward possible selection.

Before submitting, confirm that your application is complete, as any incomplete submissions will not be reviewed. It’s just as important to meet the deadline, since late applications will not be accepted under any circumstances, no matter how strong they may be.

Truworths retains full authority over all final hiring decisions. The selection committee’s outcomes are final and cannot be contested or appealed.

Company Details

Physical Address: Truworths Head Office, 1 Mostert St, Cape Town, Western Cape ZA

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