The Unlimited Group Call Centre- Telesales Leadership
Job Description
About Us:
Exhilarate is a dynamic and fast-growing company committed to delivering exceptional customer service and driving business excellence. We are looking for an energetic and results-driven Call Centre Leader to join our team and lead a team of professionals to success.
Job Description:
We are seeking an enthusiastic Call Centre Leader with a learning and enthusiastic mindset as follows:
- Learn the telesales business
- Build a telesales business/sales team
- Lead a telesales team to success with an Ownership mindset
- Continue to grow the telesales channel with an Ownership mindset
Key Responsibilities:
Hands-on experience: Start by learning all aspects of the call centre operations.
Team management: Oversee daily operations, ensuring that teams meet performance and quality standards.
Coaching and development: Provide ongoing support, guidance, and training to team members. Foster a growth-oriented environment that encourages individual development.
Team growth: Identify top talent within the team, promote from within, and help individuals reach their potential.
Performance monitoring: Track and report on team performance metrics, implementing improvements where necessary to meet company goals.
Motivation and Leadership: Create a positive and motivated work environment that drives team engagement and success.
Requirements:
Proven experience in a call centre leadership role – Minimum 3 years with proven track record.
Strong understanding of call centre operations and performance metrics.
Excellent communication, leadership, and interpersonal skills.
Ability to work under pressure and drive results in a fast-paced environment.
Passion for team development, coaching, and motivating others.
Goal-oriented, with a focus on continuous improvement and personal growth.
Benefits:
Competitive salary (R15,000 – R30,000 per month, depending on experience).
Opportunities for personal and professional growth.
A dynamic and supportive work environment.
Opportunity to make a significant impact in a growing company.
If you are a passionate leader with a drive to inspire and develop a high-performing team, we would love to hear from you.
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for the role to kayla@exhilarate.co.za
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