About Sun International
Sun International is regarded as one of South Africa’s leading luxury resort destinations and is home to the country’s largest casino. Situated in the North West Province, the resort lies between the peaceful Elands River and the dramatic Pilanesberg mountain range. It is located approximately 140 kilometers northwest of Johannesburg and near the vibrant city of Rustenburg. Although it is sometimes incorrectly linked to the Eastern Cape, the resort is in fact uniquely positioned on the border of the Pilanesberg Game Reserve, offering guests a rare blend of upscale comfort and natural African beauty.

Renowned for its outstanding service and wide range of entertainment offerings, Sun International has established itself as a prominent venue for some of South Africa’s most prestigious events. Among these is the internationally acclaimed Nedbank Golf Challenge, which attracts top golfers and worldwide attention each year. In addition to leisure and sporting events, the resort is a preferred destination for corporate clients, providing an elegant and professional environment for business functions.

About the Sun International Job as Reservationist 2026
Sun International is currently searching for candidates who would like to obtain a permanent employment opportunity as a Reservationist in a hotel industry. The Sun International Reservationist is responsible for coordinating, processing, and accurately capturing all reservation requests received through the contact centre. This role ensures that all bookings are handled in accordance with the company’s established procedures, policies, and service standards. The Reservationist is also expected to deliver consistent, high-quality customer service while maintaining accurate records, managing availability, and supporting operational efficiency across the business.

You will be required to perform the duties below:

• Respond to incoming calls directed to the business unit’s reservations department
• Welcome clients in a courteous and friendly manner while maintaining respect at all times
• Obtain all required information needed to complete mandatory booking fields
• Successfully convert inquiries into confirmed bookings or reservations
• Upsell reservations to secure the best available rates for every booking request
• Prepare and communicate booking confirmation letters in line with each client’s requirements
• Provide guests with accurate and up-to-date information, including promotions, functions, and facilities
• Engage with guests to address and resolve individual questions or concerns
• Complete handover reports and maintain accurate reservation files
• Distribute booking confirmation letters to both clients and the operations team
• Capture all reservation details in the system accurately and efficiently
• Enter and update rooming lists within the reservation system
• Correctly upload and record market codes, source codes, nationalities, and rates in the system
• Log and route special guest requests on system bookings
• Reconcile room blocks once rooming lists have been captured
• Follow up on outstanding rooming lists and pending payments
• Send system-generated rooming lists to clients and the operations team
• Generate reports from the PMS and ORS, including arrival lists, statistics, and rooming details
• Establish positive connections with guests by offering a warm welcome, friendly demeanor, and respectful service
• Interact with guests professionally while delivering appropriate solutions to their needs
• Identify guests and gain an understanding of their preferences
• Inform guests about business unit facilities, products, and current promotions
• Address customer complaints, requests, and suggestions through to resolution, escalating issues when necessary

For application purposes, please kindly take note of the Sun International Job as Reservationist 2026’s Reference Number: SI-632

General Responsibilities as Reservationist

• Handle reservation inquiries via phone, email, and online platforms in a professional and courteous manner
• Process, confirm, modify, and cancel bookings accurately and efficiently
• Provide detailed information on room types, rates, packages, promotions, and hotel facilities
• Maximize revenue by applying effective selling and upselling techniques
• Maintain accurate guest records and update reservation systems regularly
• Ensure correct application of pricing, discounts, and booking policies
• Coordinate with front office, sales, and other departments to meet guest requirements
• Manage room availability and inventory to optimize occupancy levels
• Respond promptly to guest queries, special requests, and complaints related to reservations
• Verify guest details and payment information in line with company procedures
• Adhere to company policies, procedures, and service standards at all times
• Assist with group bookings, conferences, and special events when required
• Generate reservation reports and support administrative tasks as needed
• Maintain knowledge of hotel products, services, and local attractions

Eligibility Criteria
If you are interested in applying for the Sun International Reservationist position, please make sure to carefully review and satisfy all the eligibility requirements before starting your application. The guidelines provided below are intended to help you assess whether you are a suitable candidate for this role. To improve your chances of success, it is strongly recommended that you meet all the listed criteria. Applications that fail to meet these requirements may be less competitive and could negatively impact the final selection outcome. You are encouraged to keep these points in mind as you prepare and organize your application documents.

The Sun International Job as Reservationist Eligibility Criteria are as follows:

• Obtain a Grade 12 qualification
• Hold a 3-year Hotel School Diploma, which will be considered an advantage
• Demonstrate 2–3 years of experience in the hospitality or service industry, preferably in a front office, reservations, or call centre environment
• Be available to work shifts in line with operational requirements
• Understand accommodation pricing structures
• Manage inventory for rooms, conferencing, and events effectively
• Apply solid knowledge of room products
• Handle reservations efficiently
• Use Microsoft Office applications proficiently
• Operate the Opera suite with working knowledge
• Apply effective selling skills
• Maintain knowledge of business unit facilities

Application Instructions
Apply via email: Sun International Job as Reservationist 2026

Please follow the application instructions below:

1. For optimal performance, open the application website using the Google Chrome browser
2. Carefully fill out the application form, making sure all information provided is accurate and applicable
3. Double-check all details before submitting, as the selection committee will review and confirm the information; providing incorrect details may result in disqualification
4. By submitting your application, you consent to your personal information being used solely for registration purposes
5. Be prepared for a follow-up verification process to confirm your details, as any false or misleading information will result in immediate disqualification
6. Applications must be submitted only through the official online portal; submissions via fax, hand delivery, or other methods will not be considered

Closing Date
Application is available as long as it is not deleted on its official website.

Please note that the selection committee will not consider applications submitted after the deadline under any circumstances. Any application received late will be automatically disqualified and will not be included in the registration process.

Share on Facebook

Tweet

Follow us

Save