Key Responsibilities
Total Guest Experience
- Ensure all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
- Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
- Uphold and enforce the restaurant’s service standards, ensuring all staff align with the vision of delivering an exceptional guest experience.
Financial Management
- Assist in managing the restaurant’s budget by monitoring expenses, revenue, and profitability.
- Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
- Review and analyze financial reports (sales, labor costs, inventory levels) and provide recommendations for improvement.
Administration and KPI Management
- Oversee daily administrative tasks such as scheduling, inventory management, and compliance with health and safety regulations.
- Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
- Prepare and present regular reports on operational and financial performance to the GM.
Planning and Execution
- Collaborate with the GM to develop and execute strategic plans that align with the restaurant’s business goals and objectives.
- Ensure the effective implementation of operational strategies, including menu changes, service improvements, and special events.
- Address and resolve operational challenges promptly, implementing solutions to improve overall restaurant performance.
Training and Development
- Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant’s standards.
- Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
- Identify and nurture potential future leaders within the team to build a strong and capable workforce.
Business Acquisition and Campaign Activation
- Contribute to efforts aimed at acquiring new business and increasing the customer base through networking, promotions, and community engagement.
- Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
- Assist in analyzing market trends and the competitive landscape to identify opportunities for business growth and development.
Qualifications
- Proven experience in restaurant management or a similar role with a strong understanding of restaurant operations and financial management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze financial data and make data-driven decisions to improve business performance.
- Strong organizational and multitasking abilities to handle the demands of daily operations.
- Experience in training and developing staff to meet performance expectations and uphold company standards.
- Knowledge of marketing strategies, business development, and customer acquisition techniques.
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