Spec-Savers Distribution Customer Support Agent
Spec-Savers Distribution
About the job
Closing Date 2025/11/06
Reference Number KFM251103-1
Job Title Customer Support Agent
Job Type Contract
Business Unit FeverTree Financial Services
Department Call Centres
Number of Positions 1
Location – Town / City Port Elizabeth
Location – Province Eastern Cape
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Customer Service
Job Advert Summary
The Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.
At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.
Minimum Requirements
Matric (Grade 12)
Computer literate (MS Office Suite, particularly Excel)
Fluent in English and at least one other South African language
Duties and Responsibilities
Assist customers throughout the application process via phone, email, or digital platforms
Review and verify application documents for accuracy and completeness
Guide customers on any missing or incorrect information to ensure swift finalization
Capture, update, and maintain customer information on internal systems
Provide timely feedback to customers regarding the status of their applications
Escalate any technical or complex queries to the relevant department
Collaborate with team members to meet daily application targets
Ensure compliance with internal procedures and data privacy standards
Strong written and verbal communication skills
Ability to work well under pressure
Capable of working independently and as part of a team
Reliable transport to ensure punctuality
To apply for this job please visit kfml.erecruit.co.
