South African National Blood Service(SANBS) Helpdesk Administrator
South African National Blood Service(SANBS)
About the job
Job Description
Key Performance Areas
Perform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA’s.
Administer the Service Desk System effectively and efficiently.
Develop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries.
Administer User Accounts.
Competencies
Analytical thinking and attention to detail
Problem solving
Planning, organising and Monitoring
Judgement and decision-making
Ethical Behaviour
Resilience and Stress Management
Drive and Belief in the Cause
Flexibility and Adaptability
Excellence Orientation
Customer Service Orientation
Relationship Building Skills
Teamwork
Communication
Knowledge Sharing
Customer Service Orientation
Ethical Behaviour
Engaging Diversity
Teamwork
SAP/Meditech/SQL/CISCO/RDS proficiency
Troubleshooting skills.
Education
Minimum requirements
Two or more of the following certifications:CompTIA A , CompTIA N , MCSE, MCP, MCSA, an IT-related degree or diploma.
ITIL Foundation certification.
Experience
At least 1 year experience in any of the following roles: Support Technician, Helpdesk Administrator or Network Engineer.
Active Directory experience.
Customer service experience.
Other (knowledge And Skills)
Experience in a Service Management environment (Fault Logging).
Experience in a Contact centre environment.
To apply for this job please visit sanbs.ci.hr.
