Shoprite has announced a fantastic opportunity for job seekers: they’re currently looking for enthusiastic individuals to join their team as Call Centre Agents. This role is ideal for those starting out or seeking a fresh career path—no prior experience is required!
🔍 Position Highlights
- Role: Call Centre Agent
- Experience Required: None—candidates will receive full training
- Employment Type: Full-time
- Key Skills:
- Strong communication abilities, both verbal and written
- A helpful, friendly attitude toward customers
- Basic computer literacy (navigating software, typing, call logging)
- Dependability—agents must work scheduled shifts
🛠 What You’ll Do
As a Call Centre Agent, your day-to-day tasks will include:
- Handling customer inquiries and complaints via phone and email
- Providing clear support on orders, store queries, and product questions
- Logging interactions and following up to ensure customer satisfaction
- Escalating issues to the relevant departments when necessary
- Working to meet quality standards and performance targets
🎓 What You’ll Gain
- On-the-job training in customer service and call centre operations
- Experience with customer relations and support systems
- Opportunity to develop problem-solving skills
- A solid foundation for growth within Shoprite’s operations
- A stable, full-time position with potential to advance
📝 Who Should Apply?
This opening is great for you if you:
- Hold at least a Matric / Grade 12 certificate
- Are confident speaking English and/or other local languages
- Are computer-savvy and can type efficiently
- Want to grow in a fast-paced, customer-focused environment
- Are organized, reliable, and ready to work scheduled hours
🚀 Why Shoprite?
- Join one of South Africa’s largest retail and service employers
- No previous experience needed—just a willingness to learn
- Be part of a supportive training programme for beginners
- Work in a professional environment with growth possibilities
- Contribute to exceptional customer service standards
✅ Ready to Apply?
- Prepare a simple CV highlighting your communication and computer skills
- Mention that you’re applying for the Call Centre Agent role
- Keep an eye out for Shoprite’s application instructions:
- They may invite successful applicants to phone or virtual interviews
- In-person assessments or training sessions could follow
💡 Final Thoughts
If you’re looking to start a new career without prior experience, this Call Centre Agent position at Shoprite could be the perfect fit. You’ll receive practical training, develop valuable skills, and become part of a dynamic retail environment. Don’t miss this opportunity—get your CV ready and apply as soon as possible!
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