If you are passionate about retail and enjoy working with people, this permanent Shop Assistant / Cashier opportunity could be your next career move. This role offers the chance to grow within a well-established retail group while gaining valuable experience in customer service and store operations.
Position Overview
- Listing Reference: click_023663
- Application Deadline: 17 February 2026
- Industry: FMCG & Supply Management
- Job Category: Retail Operations
- Location: KwaZulu-Natal
- Contract Type: Permanent
- EE Position: Yes
- Company: Clicks Group
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About the Company
Clicks Group is one of South Africa’s leading health and beauty retailers. The company is committed to delivering value, service excellence, and trusted products to customers across the country.
The organisation aims to be the customer’s first choice health and beauty retailer. Employees are encouraged to live the company values and contribute to a positive in-store experience.
Purpose of the Role
The main purpose of this position is to deliver service excellence. This includes efficient customer service, point of sale operations, and in-store merchandising. The goal is to create a positive and memorable shopping experience for every customer.
You will play a key role in ensuring that customers not only find what they need but also feel valued and supported.
Key Job Objectives
As a Shop Assistant / Cashier, you will be responsible for the following:
Point of Sale Operations
- Execute all operational activities at the point of sale efficiently.
- Accurately scan merchandise and collect payment.
- Process clubcard rewards correctly.
- Ensure the safe handling of cash at all times.
Accuracy and speed are essential to maintaining smooth store operations.
Customer Service Excellence
- Deliver friendly and professional service at all times.
- Act as a brand ambassador in-store.
- Make customers aware of promotions and special offers.
- Promote the clubcard and enroll new members.
- Help customers “feel good and pay less”.
Your attitude and service delivery will directly impact customer satisfaction and store performance.
Merchandising and Store Maintenance
- Maintain merchandising standards according to store guidelines.
- Ensure proper housekeeping and visual merchandising.
- Keep up to date with product ranges, promotions, and events.
- Provide accurate information to customers when needed.
A well-organised and attractive store environment encourages repeat business and builds customer trust.
Knowledge Requirements
To perform well in this role, you should have:
- Basic maths calculation skills.
- Understanding of retail and FMCG environments.
- Knowledge of merchandising and promotional principles.
- Awareness of stock management procedures.
- Knowledge of customer service excellence.
These areas of knowledge help ensure smooth daily operations.
Required Skills
Successful candidates should demonstrate:
- Planning and organising abilities.
- Strong problem-solving skills.
- A customer-focused mindset.
- Good verbal communication skills.
- Computer literacy.
- Strong numeracy skills.
Retail is fast-paced, so the ability to stay organised and focused is essential.
Key Competencies
Essential Competencies
- Relating and networking.
- Following instructions and procedures.
- Delivering results and meeting customer expectations.
Desirable Competencies
- Working effectively with people.
- Persuading and influencing.
- Planning and organising.
- Coping with pressures and setbacks.
These competencies support professional performance and teamwork in a retail environment.
Minimum Requirements
Experience
- Desirable: Experience in a customer-facing role within a retail or FMCG store operations environment.
Previous experience can strengthen your application, but it is not strictly required.
Education
- Essential: Grade 12.
- Desirable: Mathematics 50% and English 50% at Grade 12 level.
A strong academic foundation supports accuracy and effective communication.
Frequently Asked Questions (FAQs)
1. Is this a permanent position?
Yes. This is a permanent role within the retail operations division.
2. Where is the position located?
The position is based in KwaZulu-Natal.
3. What is the closing date for applications?
Applications must be submitted by 17 February 2026.
4. Do I need retail experience?
Retail or FMCG experience in a customer-facing role is desirable but not essential.
5. What qualifications are required?
You must have Grade 12. Mathematics and English at 50% are considered advantageous.
6. What are the main responsibilities?
The role focuses on point of sale operations, customer service, safe cash handling, clubcard promotion, merchandising, and maintaining store standards.
7. Is this an EE position?
Yes. This is an Employment Equity position.
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HOW TO APPLY
Conclusion
The Shop Assistant / Cashier role offers a stable, permanent opportunity within a respected retail group. If you enjoy interacting with customers, working in a structured retail environment, and contributing to a positive shopping experience, this position could be ideal for you.
With strong customer service, attention to detail, and a willingness to learn, you can build a rewarding career in retail operations.
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