Service Consultant Jobs At Nedbank (2026)
Now Hiring: Service Consultant
Bank: Nedbank
Location: South Africa (Different Provinces
Nedbank is hiring a Service Consultants to deliver exceptional client service, support digital banking solutions, and manage cash and self-service operations. This role is ideal for customer-focused professionals with retail banking experience.
Job Purpose
To educate clients on the convenience, security, and functionality of digital and self-service banking solutions, while processing cash transactions, managing device maintenance, and ensuring an excellent client experience.
Key Responsibilities
Client Service & Digital Support
- Assist clients with digital banking apps, logins, and self-service devices
- Educate clients on online banking features and account servicing
- Support value-added services (airtime, data, statements, cards)
- Manage queues and prioritise clients with special needs
- Own client requests end-to-end and maintain strong relationships
- Identify sales leads and enable cross-selling (non-advisory)
Cash & Branch Operations
- Process deposits, withdrawals, transfers, and forex transactions
- Balance cash, manage branch stock, and control queue flow
- Load and balance ATMs and perform first-line device maintenance
- Execute cash management, treasury, and recycling processes
- Prepare inter-bank transfer documentation within deadlines
Risk & Compliance
- Adhere to Nedbank security, governance, and risk controls
- Prevent fraud and losses through proper authentication procedures
Requirements & Qualifications
- Minimum Qualification: Diploma (NQF Level 5 preferred)
- Preferred: Banking Services qualification
- Experience: 1–2 years in retail or banking client service
- Cash handling, digital banking, and first-line problem-solving experience
- Forex experience (advantageous)
Key Skills & Competencies
- Customer service & relationship management
- Digital banking & technology savvy
- Problem-solving and attention to detail
- Risk awareness & compliance
- Adaptability, teamwork, and stress tolerance
Why Work at Nedbank?
- One of South Africa’s leading banks
- Strong focus on digital banking innovation
- Career growth in sales, service, and client experience
- Ethical, client-first culture
Application Details
Nedbank is an equal opportunity employer and appointments will be made in line with its employment policies.
